CAREER PORTAL

Windows Support Technician - Dallas, TX Area Candidates Only

 
Please send updated resumes directly to jason.tompkins@yoh.com
Jason Tompkins, Recruiter, Yoh SPG
https://www.linkedin.com/in/jatompkins/

Dallas, TX Area Candidates Only
No Sponsorship
No 3rd Parties
Must be willing to work on site 5 days a week


The IS Support Specialist II is responsible for providing first- and second-level technical support to internal end-users. This includes support for PC hardware and software, imaging (Windows 10/11), new hire setups, account creation, peripheral support, operational support for productivity tools, desk phone and mobile device support, and other duties as assigned.
Key Responsibilities:

• Monitor the Helpdesk ticketing system and provide timely, professional support via phone, desk-side, or remote connection.
• Install and troubleshoot hardware and software; provide limited end-user education when necessary.
• Apply standard workstation images (Windows 10/11) and deploy equipment to new employees; re-image existing systems without data loss.
• Manage PC and mobile device inventory; recommend hardware replacements based on user needs and software requirements.
• Provide end-user training on systems and equipment.
• Assist network and system administrators with tasks as needed.
• Follow documented procedures and maintain compliance evidence for audits.
• Travel between office locations to provide hands-on support.
• Create, maintain, and delete user accounts in Active Directory and Exchange.
• Perform add/move/change activities in the phone system.
• Configure desk phones and manage mobile device services through a wireless portal.
• Support iOS mobile devices.
• Provide after-hours support as needed.
• Participate in special projects and other duties as assigned.

Qualifications: Experience, Skills, and Abilities:

• 4–8 years of relevant work experience.
• Strong knowledge of Windows 10/11, Zoom, Active Directory, Microsoft Office Suite, OneDrive, Exchange, O365, Intune, TCP/IP, and desktop/laptop systems.
• Ability to manage multiple tasks simultaneously.
• Strong documentation skills and attention to detail.
• Excellent interpersonal and communication skills for both technical and non-technical audiences.
• Ability to work independently and collaboratively in a team environment.
• Self-starter with a positive attitude, strong customer service orientation, and problem-solving skills.
• Flexible and adaptable to changing priorities and schedules.

Education/Certifications:

• A+, MCSA, Network+, or related technical certifications preferred.

 

Estimated Min Rate: $25.00
Estimated Max Rate: $27.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.