CAREER PORTAL

Unified Communications & Collaboration (UCC) Technician- Onsite

Unified Communications & Collaboration (UCC) Technician  is needed for a contract opportunity with our Energy Industry client located in Pennsylvania.
Job Details

Duration: 24 months initial contract
Start date: June 2025  subject to change
Location:  Onsite- Audubon
Hourly pay rate: : $35.21-$45.77

Key Responsibilities:

• Updates to UCC applications and hardware
• Monitor, track, and review feature updates published by manufacturers
• Work with application and hardware admins to ensure updates are applied following proper change management procedures
• Work with support staff to ensure documentation and training materials are updated
• Work with Corporate Communications to ensure updates are communicated to end users

• Documentation and end user training for new and existing UCC owned applications/hardware
• Create and maintain Support Center and IT Operations Center (ITOC) documentation
• Create and maintain admin and end user documentation/training materials
• Deliver end user trainings
• Respond to end user and leadership requests
• Create department and project teams within the Microsoft Teams admin center
• Gather usage and system quality reports
• Assist UCC admins with operations and maintenance activities
• Configuration and deployment of new applications or systems
• Firmware/password updates
• Troubleshoot issues with applications or hardware
• Create support tickets with manufacturers and vendors
• Assist with UCC projects and asset management
• Review, test, and pilot new UCC applications or hardware
• Document RMAs in asset management system
• Onboard and decommission equipment in asset management system
• 3+ years experience supporting, operating, or troubleshooting AV systems in a corporate environment
• Crestron NVX and control systems
• Biamp Tesira DSPs
• Wireless microphones and discussion systems
• Dante audio and AVoverIP
• Production video switchers, cameras and recording equipment
• Digital signage

Requirements Excellent written and verbal communication skills

• Ability to deliver in-person, hybrid and/or remote trainings to end users 3+ years experience supporting, operating, or troubleshooting UCC tools in a corporate environment:
• Microsoft Teams
• Microsoft Teams Rooms and Microsoft Surface Hubs
• Microsoft Whiteboard
• Microsoft Stream
• Microsoft 365
• Microsoft Intune
• Cisco Webex Control Hub
• Prexip Infinity

Estimated Min Rate: $35.21
Estimated Max Rate: $45.77


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.