CAREER PORTAL

Stakeholder Provisioning Analyst

Yoh has an immediate 2+ year contract opportunity for a Stakeholder Provisioning Analyst - Hybrid - in Audubon, PA!

Stakeholder Account Analyst

Job Summary
The Stakeholder Account Analyst is responsible for managing and acquiring tool user data from multiple sources within and outside of the company environment.  The Account Analyst serves as the liaison between the company and its members for setting up and provisioning access to company tools.  This role will also be responsible for maintaining this information and interfacing with members and impacted departments to make changes or updates as needed.  The Account Analyst will also provide support in implementing stakeholder-related processes and assisting in resolving new and ongoing issues for members.

Essential Functions

• Support the set-up and management of all company accounts and their associated privileges for access to company Stakeholder Process related tools
• Assist external Roster Mangers and voters with the set up and management of their user accounts and access to company’s voting application tool and functions
• Monitor and follow up, as necessary, with external customers regarding the accuracy of submitted information in Roster Manager and voting application
• Work with external stakeholders and various internal company key areas to ensure that the appropriate roster manager and voter roles, responsibilities and requirements are followed and enforced
• Provide guidance for new stakeholder introductions into company Stakeholder Process related tools, roles, and associated accesses
• Conduct on-going Roster Manager / Voting user and system account validations per the documented requirements in Company Manual 34 and internal processes
• Evaluate and periodically review Member access for proper qualifications and work with staff to support the administration of secured content and registrations
• Generate various reports and documentation for informational distributions, as needed for internal analysis
• Maintain timely and accurate records of Member voting, roster and secured access accounts and take appropriate action within company tools
• Work with internal PJM staff to administer and support Company’s Issue Tracking tool and automated posting process for meeting materials
• Document and maintain company Stakeholder Process tools and other stakeholder process related documentation
• Support Stakeholder Process meetings and logistics as needed
• Maintain knowledge of the business environment, objectives and requirements relative to company's processes and tools and use that knowledge to develop communications for internal and external Members.

Qualifications
Education

• Required
  • BS - Business Administration
  • Or equivalent work experience
• Preferred
  • MBA - Business Administration

Required Work Experience

• • 2+ years of relevant experience
    • Business Analyst with experience in customer service

 Required Skills and Abilities

• • Ability to visualize and solve complex problems
  • Ability to produce high-quality work products with attention to detail
  • Proficient in Microsoft Office Suite (MS-Word, MS-Excel and MS-Powerpoint)
  • Experience in external customer interface
  • Experience using effective verbal and written communication skills
  • Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence
  • Ability to utilize a questioning mindset
  • Prior experience administering homegrown tools and technologies

 Preferred Skills and Abilities

• Understanding of system accounts and access controls
• Experience with Sharepoint and Salesforce
• Ability to develop strong relationships with multiple departments and divisions

 


Estimated Min Rate: $33.52
Estimated Max Rate: $47.89


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.