CAREER PORTAL

Sr. IVR Quality Engineer (SDET)

Position: Contract-to-hire
Location: Ft Mill, SC
Hybrid Schedule 
(WILL NOT ACCEPT OR SPONSOR H1 Visa)**

Notes:

• 5+ years of experience as a Quality Engineer or SDET with a focus on IVR and contact center technologies.
• Hands-on experience with NICE CXOne, Hammer (Empirix), Nexidia, and Microsoft Dynamics 365.
• Strong understanding of telephony protocols (SIP, VoIP), call routing, and IVR design.
• 5+ years working with test processes, methodologies, tools and technology
• Automation experience working with technologies: Java, Python, Java Script, .Net etc.
• Familiarity with CI/CD tools such as Azure DevOps, Jenkins, Octopus, or GitLab.

Senior IVR Quality Engineer

Job Description: We are seeking a Senior IVR Quality Engineer to lead quality assurance efforts for our enterprise IVR and contact center platforms. This role will focus on ensuring the reliability, performance, and customer experience of voice applications and integrations across platforms such as NICE CXone, Microsoft Dynamics 365, Nexidia, and Hammer (Empirix). The ideal candidate will have deep experience in automated and manual testing of IVR systems, strong analytical skills, and a passion for delivering high-quality customer interactions.

You’ll work closely with product and engineering teams to understand features, develop and automate test cases, improve product quality and shorten release time from dev to production.

•       Design, develop, and execute test strategies for IVR and contact center applications.
•       Lead end-to-end testing efforts across platforms including NICE CXone, MS Dynamics 365, Nexidia, and Hammer
•     Collaborate with development, product, and operations teams to define quality standards and ensure test coverage.
•     Utilize Hammer Test System for load, regression, and functional testing of IVR flows and telephony infrastructure.
•     Validate CRM integrations and workflows within Microsoft Dynamics 365.
•     Develop automated test scripts using tools such as Selenium, Postman, JMeter, or similar.
•     Monitor and report on test results, defects, and performance metrics.
•     Mentor junior QE engineers and contribute to continous improvement of QE processes.
•       Create and maintain data scenarios to support test plans and test cases
•       Analyzing test results, being a vocal proponent for quality in every phase of the development process
•       Documenting and track bugs to closure
•       Bachelor’s degree in technical field, Computer Science, Computer Engineering or equivalent
•       5+ years of experience as a Quality Engineer or SDET with a focus on IVR and contact center technologies.
•     Hands-on experience with NICE CXOne, Hammer (Empirix), Nexidia, and Microsoft Dynamics 365.
•     Strong understanding of telephony protocols (SIP, VoIP), call routing, and IVR design.
•       5+ years working with test processes, methodologies, tools and technology
•       Automation experience working with technologies: Java, Python, Java Script, .Net etc.
•       Familiarity with CI/CD tools such as Azure DevOps, Jenkins, Octopus, or GitLab.
•     Excellent problem-solving, communication, and documentation skills
•       Ability to thrive in a fast-paced environment where resourcefulness, determination, and strong problem-solving skills are necessary for success.
•       Positive attitude and the ability to complete assigned objectives with minimal supervision.
•     Experience with speech recognition, natural language processing, or AI-driven IVR.
•     Knowledge of cloud contact center platforms (e.g. Genesys, Five9)
•     Certifications in ISTQB, CXone, or Microsoft Dynamics are a plus.
•       Excellent understanding of CI/CD and how QA/automation process fits into the model
•       Knowledge of automation tools like Appium, Xcode, Selenium, BDD and Cucumber
•       Fluent in API and UI testing and creating automation test suits
•       Prior experience working as QA or SDET in Agile/Scrum teams, Financial Industry experience is plus.



Estimated Min Rate: $34.30
Estimated Max Rate: $49.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:  https://www.yoh.com/privacy-notice