CAREER PORTAL
Service Account Rep (ONSITE)
Category: Call Centre & Customer Service
Employment Type: Contract
Reference: BH-388101
Service Account Rep (ONSITE) needed for a contract opportunity with Yoh Staffing’s client working in Salem, NH .
- Pay Rate: $28-32/hr
- ONSITE M-F 8am-4:30pm
- The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and producers as well as communicating effectively with team members within the service department.
- Communicates with store managers, maintenance personnel, and other customer personnel as needed.
- Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
- Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
- Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
- Maintain customer records using customer based automated systems.
- Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
- Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
- Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
Required:
- Work Effectively in a diverse team and fast paced environment.
- Ability to successfully manage multiple competing priorities / in a fast-paced work environment with high attention to detail.
- Strong communication skills, verbal and written, required.
- Intermediate to advance proficiency in Microsoft Office Suite
- Able to meet short- and long-term deadlines.
- Must be flexible to work outside normal working hours and weekends as required.
- This is a unique opportunity to support our client; one of the world's largest commercial refrigeration companies. Medical benefits and 401K are available.
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Recruiter: Lisa Hughes
Estimated Min Rate: $28.00
Estimated Max Rate: $32.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Posted on 08-18-2025
Service Account Rep (ONSITE)
Call Centre & Customer Service
Customer Service
Contract