CAREER PORTAL

Senior UX RESEARCHER

Senior / Lead UX Research Contractor
3–6 Month Contract | 40 Hours/Week - No C2C
Target Start: Early January
100% Remote - Must work CST

Overview
We are seeking a Senior or Lead UX Research Contractor for a 3–6 month engagement to drive continuous discovery for onboarding experiences across multiple digital product teams. This role will shape user experiences through ongoing research, clear insights, and close partnership with cross-functional stakeholders—ensuring solutions simplify financial decisions and build user confidence.

Research Planning & Prioritization

• Partner with product teams to co-create research plans and define learning objectives
• Advise on research priorities across multiple product areas, including web, mobile, AI-driven, and retail systems
• Flexibly support additional teams and initiatives as needed

User Interviews & Testing

• Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms
• Engage a variety of customer segments to validate concepts, identify pain points, and uncover user needs

Synthesis & Insight Delivery

• Analyze and synthesize research findings into clear, actionable insights
• Deliver regular research summaries and recommendations to stakeholders
• Share insights within knowledge management systems and support team learning

Example Focus Areas

• Usability testing of prototypes and live digital experiences (e.g., AI features, calculators, onboarding flows)
• Concept validation for account creation and profile management
• Discovery of gaps and opportunities in financial health or planning tools
• Validation of future-state concepts for digital platforms

Tools & Collaboration

• Access to UserTesting.com, internal research tools, insights repositories, and other necessary platforms will be provided
• Close collaboration with product teams for planning, execution, and insight integration

Qualifications

• 5–15 years of experience as a Senior or Lead UX Researcher
• Proficient with UserTesting.com or similar remote testing tools
• Strong skills in generative research, interview moderation, and usability testing
• Experience balancing AI-driven and human-generated insights
• Excellent communication and collaboration skills; able to work independently and with diverse teams

Estimated Min Rate: $70.00
Estimated Max Rate: $100.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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