CAREER PORTAL

Senior Product Specialist

Job Title: Senior Product Specialist – California Insurance Policy Domain
Location: Remote (U.S.)
Duration: Multi-Year Engagement
Pay Rate: Contract/ $90/hr DOE 

Yoh is looking for an experienced Senior Product Specialist with deep expertise in the   Product Strategy & Insurance domain.  This role supports a large-scale modernization program focused on retiring legacy systems and advancing digital insurance product capabilities.

Role Summary 
Product Strategy & Delivery Lead – Insurance Policy Systems

• Spearhead the strategic direction and continual improvement of policy-related product offerings, ensuring alignment with organizational goals and product vision.
• Develop comprehensive scopes and detailed use cases to streamline product enhancement and accelerate delivery timelines.
• Act as a key liaison between business stakeholders and technical teams to ensure developed solutions fulfill both customer expectations and internal requirements.
• Define product strategies, set priorities, and drive maximum value for users through thoughtful product planning and execution.
• Prepare thorough documentation for product changes, including overarching scopes and specific business use cases.
• Conduct stakeholder analyses at both the product and initiative levels to identify engagement strategies and influence management.
• Build and manage long-term product roadmaps and technical strategies to guide enhancements and modernization efforts.
• Explore opportunities for leveraging emerging technologies to optimize service delivery and improve customer and operational outcomes.
• Lead business teams through structured problem and value statement creation, including the articulation of change impacts for each initiative.
• Participate in requirements-gathering sessions, proactively identifying potential issues and ensuring alignment across teams.
• Support user acceptance testing by coordinating weekly check-ins, tracking progress on test case creation and execution, and troubleshooting defects or blockers.
• Collaborate with change management teams to coordinate successful deployment of all product updates.
• Provide regular product performance and progress updates, covering achievements, risks, and upcoming changes.
• Perform resource capacity assessments to ensure teams are equipped for upcoming changes and launches.
• Maintain real-time visibility into product status through up-to-date reporting tools and dashboards.
• Facilitate monthly planning and readiness checkpoints with key business groups to ensure product releases are fully supported by operational activities, including testing and change implementation.
• Foster strong collaborative relationships across departments, including project teams, customer experience units, vendor partners, and IT development and QA teams.
• Provide guidance and training to junior team members in product management roles, supporting their professional development and success.

Salesforce Integration & CRM Management

• Support the integration of Salesforce with internal systems to create a cohesive policy management experience that maximizes organizational value.
• Leverage Salesforce configuration expertise to customize workflows, user interfaces, and business rules to meet operational needs.
• Serve as a Product Owner for Salesforce, translating business needs into platform features, user stories, and implementation roadmaps.
• Apply case management administration experience to optimize case flow, tracking, and resolution within the Salesforce platform.
• Lead discovery sessions to evaluate integration options between Salesforce and other business applications, enabling case and email automation and greater platform utility.
• Partner with business and technical stakeholders to identify interim solutions for case/email integration while broader CMS implementations are being designed and planned.
• Drive continuous improvement of Salesforce features in line with digital experience strategy, while ensuring adherence to governance, security, and compliance requirements.

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
 
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.


Estimated Min Rate: $63.00
Estimated Max Rate: $90.00
Applicants with Disabilities
 


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.