CAREER PORTAL

Patient Support Representative

Patient Support Representative
Primary Duties : The Client is recruiting for a Patient Support Representative in the Orlando area to provide administrative support for our blood donor program. This role is responsible for handling inbound and outbound calls, daily scheduling of apheresis and whole blood collections; and coordinating external donor vaccinations and providing exceptional customer service to patients. This program is a critical aspect of the Orlando site operations and is a core component of the MIMIC system, as well as permits Early Stage Immunology and the mRNA Center of Excellence to provide cells and human blood samples to other of the clients’ departments.  Maintaining a sufficient pool of donors and collections to support MIMIC assays is crucial, and the ideal candidate will have strong communication skills, a patient-first mindset, and the ability to work in a fast-paced healthcare environment.

The most important and challenging aspect of the position is maintaining and balancing a large diverse pool of donors on a daily basis to support the site’s research activities.  In addition to maintaining a sufficient population of donors, scheduling daily blood collections requires someone who is committed to the company’s needs and is willing and able to identify available donors, contact them directly, and coordinate collection schedules with donors and third-party providers

Responsibilities include but are not limited to:

• Manage and maintain donor records, including informed consents, immunizations, compensation, and adverse reactions reports.
• Interface with care centers and collection sites to organize and coordinate special collections, blood testing, and vaccinations. 
• Routinely processes compensation payments, address payment issues with donors and track elements of program budget.
• Respond to donor inquiries and addresses concerns related to orientation, collections, and payment issues. Schedule, reschedule, and cancel patient appointments
• Handle sensitive patient information in compliance with HIPAA regulations.
• Follow up with patients regarding appointment reminders, test results, or referrals.
• Prepare and provide required reports to the Medical Monitor, Principle Investigator, and IRB.

Education and Experience Requirements:

• Bachelor's in Life Science with 1 year experience, Associates Degree in Life Science or Customer Service with 2 years' experience, preferably in a medical office setting
• Previous experience in a medical office or call center environment strongly preferred.
• BS degree in life sciences, Associates Degree in life sciences or customer service.

Key Skills, Abilities, and Competencies:

• Proficient verbal and written communication, organizational and management / multitasking skills.

Estimated Min Rate: $21.00
Estimated Max Rate: $25.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:  https://www.yoh.com/privacy-notice