CAREER PORTAL

Order Specialist, Aftermarket

Order Specialist, Aftermarket
Are you a detail-oriented and customer-focused individual with a passion for cutting-edge technology? Join our Aftermarket team as an Order Specialist and play a crucial role in ensuring the seamless delivery of parts and services for our revolutionary autonomous vehicles. In this role, you'll be at the heart of our operations, managing the order lifecycle from start to finish and contributing directly to the success of our global autonomous fleet.
As an Order Specialist, you'll work closely with our service technicians, supply chain, and engineering teams to ensure our depots have the right parts at the right time to keep our autonomous vehicles operating at peak performance. This is an exciting opportunity to contribute to a rapidly evolving industry and make a tangible impact on the future of transportation.

Scope:
• Manage the end-to-end order fulfillment process for aftermarket parts and services, from order entry to delivery, for our autonomous vehicle fleet.
• Process a high volume of orders accurately and efficiently using our Enterprise Resource Planning (ERP) system.
• Communicate proactively with internal teams (e.g., Service, Supply Chain, Logistics, Engineering) and external partners to confirm order details, provide updates, and resolve any issues.
• Monitor inventory levels and coordinate with the supply chain team to ensure optimal stock availability for critical components.
• Address and resolve order-related inquiries, discrepancies, and escalations in a timely and professional manner, ensuring high customer satisfaction.
• Generate reports on order status, fulfillment rates, and potential bottlenecks to identify areas for improvement.
• Collaborate with the Aftermarket team to identify opportunities for process optimization and efficiency enhancements.
• Maintain accurate records of all orders, communications, and resolutions.
• Assist with other administrative tasks as needed to support the Aftermarket operations.

Required:
• Bachelor's degree in business administration, Supply Chain Management, or a related field, or equivalent practical experience.
• 2+ years of experience in order management, customer service, or a related role, preferably within a manufacturing, automotive, or technology company.
• Proficiency with ERP systems (e.g., SAP) and strong data entry skills.
• Exceptional attention to detail and accuracy in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to clearly articulate information to diverse audiences.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to work independently and as part of a collaborative team.
• Proficiency in Google Workspace (Drive, Calendar, etc).
• A strong work ethic and a commitment to providing outstanding service.
 

Estimated Min Rate: $40.00
Estimated Max Rate: $50.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.