CAREER PORTAL

Onshore - DPO

Digital Product Owner

Client: Enterprise Financial Services Company
Duration: 12 month contract – potential for extension
Location: 100% remote
Pay: $51-55/hr. W-2 basis
Shift: M-F, 40 hours per week - must be flexible to work CST hours

Job Overview
We’re looking for a strategic, customer?focused Digital Product Owner to drive AI?enabled and automation?focused capabilities within our contact center environment. In this role, you’ll serve as the voice of the business, translating customer and operational needs into innovative product solutions that deliver measurable value.
You’ll own the product backlog, partner closely with business and technology teams, and guide delivery from concept to deployment. If you’re passionate about AI, automation, and transforming customer experiences, this is an opportunity to lead high?impact work in a fast?moving environment.

Responsibilities

• Lead the strategy, prioritization, and execution of AI?enabled and automation-driven contact center capabilities.
• Serve as the primary liaison between business stakeholders and IT, ensuring customers’ needs guide the product roadmap.
• Maintain and prioritize the product backlog using Jira, balancing strategic value, feasibility, and business impact.
• Translate business goals into clear requirements, user stories, and acceptance criteria.
• Collaborate with UX designers in Figma to evaluate concepts and ensure intuitive customer and agent experiences.
• Provide day?to?day guidance to delivery teams and approve completed work against defined acceptance criteria.
• Identify, assess, and prioritize automation opportunities across the contact center.
• Use metrics, data, and cost?benefit analysis to drive decision making and measure success.
• Prepare stakeholders and operational teams for product rollouts, adoption, and process changes.

Required Qualifications

• Experience managing a product backlog and driving iterative delivery in an Agile environment.
• Strong understanding of contact center operations and customer service workflows.
• Hands-on experience identifying and prioritizing automation opportunities.
• Familiarity with AI solutions and their application in operational environments.
• Proficient in Jira (workflow and backlog management) and Figma (UX collaboration).
• Strong analytical, problem-solving, and communication skills.
• Ability to translate strategic goals into actionable requirements and execution plans.

Preferred Qualifications

• Experience deploying AI capabilities in a contact center or large operational setting.
• Background working with enterprise technology teams or vendor-supported software solutions.
• Experience with business process improvement, risk considerations, and change management.
• Prior experience mentoring junior product owners or analysts.
• Exposure to both Agile and Waterfall delivery methodologies.

 

Estimated Min Rate: $38.50
Estimated Max Rate: $55.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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