CAREER PORTAL

NOC Manager

Job Title: Network Operations Center (NOC) Manager
Location: On-site | Overland Park, KS
Employment Type: Full-Time
Salary Range:$77,000 – $110,000 annually

About the Role:
We’re seeking a hands-on, experienced NOC Manager to lead our Network Operations Center team. In this role, you’ll oversee the monitoring, management, and troubleshooting of client networks and IT infrastructure for our managed services customers. You’ll be responsible for team leadership, incident management, process optimization, and ensuring top-tier service delivery.

This is an on-site position at our headquarters in Overland Park, KS.

Key Responsibilities:

• Lead and mentor a team of NOC technicians and engineers
• Set performance goals and conduct regular coaching sessions
• Manage shift schedules and on-call rotations for 24/7 coverage
• Oversee real-time monitoring of client networks and systems
• Ensure timely escalation and resolution of network incidents
• Maintain accurate documentation in the ticketing system
• Meet and exceed client SLAs for uptime and issue resolution
• Collaborate with internal teams and vendors to resolve complex issues
• Develop and refine NOC processes and best practices
• Oversee network maintenance tasks (patching, updates, security)
• Ensure compliance with audit and security requirements

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 5+ years of system engineering experience (Windows Server, Linux, VMware, Nutanix, Citrix, Intune)
• Experience with monitoring tools (Zabbix, ControlUp, or similar)
• Proven leadership in a 24/7 technical support environment
• Strong incident management and escalation experience
• Certifications in network security or cloud platforms (AWS, Azure) are a plus
• Familiarity with virtualization technologies (VMware, Hyper-V)
• Excellent communication and problem-solving skills

Managed Services Expectations:

• Available via Slack, email, and phone for team and customer support
• Participate in after-hours on-call rotation
• Actively assist with customer issues and team support
• Collaborate with Service Delivery, Professional Services, and Account Managers
• Maintain a high level of professionalism and confidentiality

What We’re Looking For:

• Positive, confident, and proactive attitude
• Dependable, flexible, and team-oriented
• Strong organizational and communication skills
• Detail-oriented and process-driven
• Ability to manage workload independently and meet deadlines

Ready to lead a high-performing team and make a real impact?

Apply now or reach out to learn more!

Patty Vogel, Senior Principal Recrutier for Yoh, A Day & Zimmermann Company patty.vogel



Estimated Min Rate: $77000.00
Estimated Max Rate: $110000.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.