CAREER PORTAL

Membership Services Business Analyst - Junior Level

Membership Services Analyst
(Salesforce Support)

Pay rate:$25.00 W2
Duration: 24 months
Location: Audubon, PA - ONSITE
MUST HAVES: Jira and Salesforce

Summary:
The Membership Services Analyst will assist the Membership Process & Services department with various efforts. Tasks may include, but are not limited to, documenting requirements, meeting with internal customers, creating workflows, Jira ticket creation, inbox support (user questions, etc.) as well as creation, review and updates of user guides.
 
Essential Functions / Job Responsibilities:

• Document business requirements
• Create Jira tickets based on requirements
• Create and update process documentation
• Create and maintain workflows
• Maintain support inbox
• Create, review and update user guides
• Process, monitor and follow up with business regarding the accuracy of submitted information
• Produce reports to track and monitor data as required
• Salesforce support

Requirements:

• Bachelor’s Degree – Business or Equivalent Work Experience
• Salesforce experience
• Strong communication skills, both written and verbal
• Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
• Familiarity with Microsoft Office, especially Word and Excel

Preferred:

• Ability to gather and analyze data from multiple information technology sources
• Experience troubleshooting end user issues and providing clear steps to retrieve such data while supporting the customer

 

Estimated Min Rate: $17.50
Estimated Max Rate: $25.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.