CAREER PORTAL

Membership Account Analyst

Yoh has a 2 year contract opprtunity for a Member Account Analyst with Salesforce expereince to work onsite in Audubon, PA!

Member Account Analyst
Summary:
The Member Account Analyst will assist the Membership Process & Services department with various efforts. Tasks may include, but are not limited to, processing Member accounts, cleanup of outdated Member accounts, inbox support (unlocked/resetting passwords, Member questions, etc.), assist with DocuSign/non-Member account set up, generation of weekly reports as well as supporting Members with requests coming in from the Membership Management Community and Annual Recertification in relation to CAM additions and removals, Subaccount management, and Contact Manager role set up.
 
Justification:
One contractor position for MPS is needed to perform the duties and responsibilities as noted in the Summary above and sections below.  This is to replace a vacant position in the team.  Without the replacement, the increased workload will put a strain on the team to constantly work on Member requests and support project work without time for updating documentation/processes/procedures as well as further department cross-training and support.
 
In addition, this position would provide our FTE the ability to continue more of an oversight role to the contractors and provide back up support to the account management process.  Also, the position will allow our FTE to focus more on membership related tasks such as applications, annual recertification and maintenance requests as the enhanced Know Your Customer process is continuously growing and requiring more time and effort from our membership process specialists. 
 
Essential Functions / Job Responsibilities:

• User and account set up and clean up
• Assist with annual certifications of member and account information
• Assist the membership team with the processing of application information, as necessary
• Identify, gather, organize and track member-related documentation
• Process, monitor and follow up with members regarding the accuracy of submitted information
• Create and update process documentation
• Produce reports to track and monitor data as required

Education:
BS – Business or Equivalent Work Experience
Requirements:

• 4-year college degree or equivalent work experience
• Ability to gather and analyze data from multiple information technology sources
• Strong communication skills, both written and verbal
• Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
• Familiarity with Microsoft Office, especially Word and Excel

Preferred:

• Experience with records management using a database application
• Experience troubleshooting end user issues and providing clear steps to retrieve such data while supporting the customer
• Salesforce experience

Estimated Min Rate: $17.50
Estimated Max Rate: $25.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.