CAREER PORTAL

Member Services Associate

Member Services Associate (Banking/Financial Services)
6+ month contract
Irving, TX (Hybrid)

RESPONSIBILITIES         

• Assists all Members by performing the execution of transactions in accordance with proper analysis and application of established procedures, policies, and regulations.  This includes processing transactions such as initiating advances, auctions, capital stock trades, originating domestic and foreign wires, letters of credit and associated confirmations, term deposits and the regeneration of wire transfer PINs.
• Responsible for ensuring compliance with department internal controls and procedures, the Bank policies, and Federal Housing Finance Agency regulations.
• Responsible for supporting the Community Investment Cash Advance Programs (CICA).  This includes assisting Members in gathering the proper documents and completing applications, reviewing the documents and applications, entering commitments for community investment and economic development advances and funding commitments once all prerequisite steps have occurred.
• Provide Members with education, customer service and problem solving for all aspects of membership with the Bank, including: advances, auctions, capital stock, collateral, commitments, demand deposit accounts, domestic and foreign wires, letters of credit, letter of credit confirmations, pledges, term deposits, securities safekeeping, wire transfer PINs, and use of the external member portal SecureConnect.
• Manages the flow of documentation and related communication in and out of the Bank by being the Member’s main point of contact with the Bank through phone and email.  This includes assisting Members in obtaining reports, resolving collateral shortages or demand deposit account overdrafts.
• Assists with writing and troubleshooting new and existing SQL queries and SSRS reports.
• Assists in the testing of systems and applications used by the Bank and Member Services to deliver products and services to its Members. This includes preparing and carrying out test script steps in development, quality assurance, and production environments.
• Attends departmental and Bank cross-training to enhance staff and personal skill building. Fulfills additional department requirements such as calling campaigns and conference attendance from time-to-time.

 
REQUIREMENTS

• Bachelors or graduate degree in finance, business or related field or equivalent work experience of 3-5 years in the banking industry.
• Understanding and working knowledge of the banking/financial services industry. 
• Excellent speaking, listening, telephone and written communication skills; able to display a high level of professionalism, patience and positivity in all interactions; thorough knowledge of PC based applications.
• A structured and organized team player with the ability to work collaboratively, multitask, and be flexible while working in a high energy environment. 
• Analytical skills include the ability to break down ideas/issues leading to solutions as well as conduct research to uncover answers and provide solutions, resolve conflicts.
• Intermediate Excel Skills, including the ability to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.  Understanding SQL code and ability to write and troubleshoot new and existing SQL queries working with a star-schema data warehouse, preferred

Estimated Min Rate: $21.00
Estimated Max Rate: $30.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.