A Mac Desktop Support Engineer provides hands-on technical support for macOS devices and end users in an enterprise environment. This role is primarily focused on supporting users day to day, resolving issues quickly and effectively, and ensuring a reliable, secure, and well-performing macOS experience. A smaller portion of the role involves contributing to engineering and improvement work in partnership with a dedicated architecture and engineering team.
Key Responsibilities
End User Support (Primary Focus – ~75%)
• Provide Tier 2/3 support for macOS users, both remotely and in person.
• Diagnose and resolve hardware, software, OS, and application issues on macOS devices.
• Support user productivity tools, peripherals, printers, displays, docking stations, and collaboration software.
• Troubleshoot connectivity issues including Wi Fi, VPN, Bluetooth, DNS, and general network access.
• Perform macOS installs, upgrades, configuration, and ongoing maintenance.
• Follow security best practices and assist with enforcing macOS security controls.
• Deliver clear, user friendly communication and guidance to technical and non-technical users.
• Partner with Service Desk teams to handle escalations and recurring issues.
Engineering & Continuous Improvement (Secondary Focus – ~25%)
• Contribute to macOS engineering initiatives defined by the central architecture and engineering team.
• Assist with standard builds, tooling improvements, and endpoint management enhancements.
• Use scripting and automation to reduce manual effort and improve reliability.
• Help document procedures, troubleshooting steps, and known issues.
• Provide operational feedback to architects and engineers based on real world support experience.
Required Skills & Experience
macOS Expertise
• Strong hands on experience supporting macOS in an enterprise environment.
• Deep understanding of macOS configuration, troubleshooting, performance tuning, and security.
• Familiarity with common macOS tools, logs, and diagnostic methods.
Networking Fundamentals
• Working knowledge of enterprise networking concepts relevant to endpoint support.
• Ability to troubleshoot Wi Fi, VPN, DNS, DHCP, firewall, and proxy-related issues affecting macOS devices.
Scripting & Automation
• Practical experience with scripting tools such as Bash, Python, AppleScript, or Automator.
• Ability to create or modify scripts to assist with installs, configuration, troubleshooting, or reporting.
Communication & Collaboration
• Strong customer service mindset with the ability to support demanding end users.
• Clear and professional written and verbal communication skills.
• Comfortable working closely with Service Desk, Windows, Network, Security, and Engineering teams.
Problem Solving
• Methodical approach to diagnosing and resolving issues using logs, diagnostics, and testing.
• Ability to identify recurring problems and contribute to long term fixes rather than one off solutions.
Nice to Have
• Experience supporting Windows endpoints, including SCCM and Intune, is a strong plus.
• Experience in hybrid or mixed OS enterprise environments.
Work Location
Estimated Min Rate: $36.30
Estimated Max Rate: $51.85
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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