CAREER PORTAL

IT/AV Support Specialist

IT/AV Support Specialist is needed for a contract opportunity with our client located in San Jose, CA.

Job Details

Duration: 12 months -project based contract
Start date: October 2025
Location:  Full onsite- San Jose
Hourly pay rate: : $35.00-$48.95 max W2


Required Qualifications         

The ideal candidate should have a Bachelor’s degree in a technology related field and possess 2 – 4 years of experience. Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment. Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration. ITIL, Mac, and Microsoft product certifications are a plus.



A passion for providing an excellent end user experience is required. The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service. Familiarity with service desk applications and/or incident management environments desired. Excellent interpersonal, communication, and organizational skills are required. A flexible schedule is a must as the work hours may include days in addition to evenings, holidays, and weekends.




Preferred Qualifications

Be knowledgeable of information security best practices, trends, and relevant frameworks in accordance with applicable NEU policies, programs, technical standards, and initiatives. An example framework is NIST 800-171

Previous experience with supporting technology in an academic setting is a plus.



2.   Key Responsibilities & Accountabilities Responsibility

Campus Technology Support

 

·      Coordinate setup, maintain, and track all technology equipment on the Seattle campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier II and Tier III issues and notification of enterprise problems at the San Jose campus.

·      Help oversee campus technology including Internet, phone, digital signs, etc.

·      Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment.

·      Manage Husky ID Card machine, updates, and equipment upgrades.

·      Thoroughly document all work completed in the enterprise ticketing system, ServiceNow.

·      Overall Classroom support including assisting faculty and students with accessing applications and client wired and wireless networks.

·      Setup and support of classroom technology, select teaching software and events.

·      Manage employee and student (Papercut) printers on campus, warranties, updates, upgrades, and supplies, including leased MFDs

Faculty/Staff Support

·      Provide faculty and staff with 1st and 2nd technology support, which includes: troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software.

·      Champion and train on new and existing IT systems

·      Provide support for global campus faculty/staff requests via email, Teams, or phone

·      Setup, maintain, and track all faculty/staff technology on the Seattle campus, including computers, cellphones, iPads, printers and other.

·      Image/reimage all campus computers, install updates and software.

·      Advise faculty and staff on best practices, university policies, and process improvement.

·      Develop and nurture relationships with faculty and staff to encourage technology use.

·      Champion and train on new regional IT systems


Global IT Liaison

·      Actively promote global security awareness program

·      Act as central point of contact for Information security incidents or compliance alerts.

·      Provide feedback to ITS-OIS staff on information security improvements.

·      Ensure that internal information security measures take into consideration any unique data or research needs of the represented global campus location.

·      Aid in the selection and development of improved security solutions and services.

·      Serve as representatives on the Information Security Committee.

·      Periodically reporting campus security status and compliance with relevant policies and standards

·      Be knowledgeable of information security best practices, trends, and relevant frameworks in accordance with applicable NEU policies, programs, technical standards, and initiatives. NIST 800-171



Enterprise and Global IT Software Service Management

·      Discovery, scoping, implementation, and management for campus specific software solutions

·      Administration of Global IT managed enterprise systems including user creation, license number compliance, and consultation on using additional features

·      Ensuring best practice utilization by working with end users

·      Vendor management for Global IT SaaS products

 

Future Planning & Technology Evaluation

·      Technology evaluation, consultation, project participation, and implementation. This entails project roll out including documentation, self-service, Service Desk, troubleshooting, analyzing initial feedback, and proactively analyzing effect of implementation on user community and environment from the Customer Services perspective.

·      Initiate cross-departmental communication concerning current and future technology use, encourage exploration of technology options.

·      Participate in planning and execution of support for special events.

·      Train customers to operate and integrate technology equipment.

·      Analyze new technologies and provide recommendations for further analysis and impact.







Estimated Min Rate: $34.27
Estimated Max Rate: $48.95


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

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