- 3 month temp position (potential to extend)
- onsite in Boston
- $50/hr on W2
*Candidates must be able to work directly on a W2 without sponsorship. No C2C!!!
Job Summary
Information Technology Services (ITS) is seeking a dynamic IT Writer and Communications Specialist to drive Northeastern's digital transformation forward. In this pivotal role, you'll be the strategic communications leader who transforms complex technology changes into compelling narratives that inspire and empower our university community. You'll craft communication strategies that don't just inform—they guide, educate, and motivate thousands of faculty, staff, and students through major system implementations and process innovations, both big and small.
As our communications bridge between technical teams and end users, you'll translate intricate technical concepts into powerful, accessible messaging that resonates across diverse audiences. You'll collaborate at the highest levels with IT project teams, university leadership, and key business stakeholders to anticipate challenges, shape perceptions, and orchestrate communication campaigns that ensure successful technology adoption and organizational change.
Key Responsibilities Change Communication and Stakeholder Engagement (40%)
- Develop comprehensive communication plans for IT projects that guide stakeholders through system changes, process updates, and technology implementations
- Collaborate with technical teams, project managers, leadership, and business stakeholders to understand project impacts on different user groups
- Create targeted messaging that explains "what's changing," "why it's changing," "how it affects you," and "what you need to do" for various stakeholder segments
- Design and execute multi-channel communication campaigns to support organizational change initiatives
- Write and edit compelling, accessible content for web, email, digital signage, print, user interfaces, and other communication channels
- Translate technical concepts, system requirements, and process changes into language appropriate for diverse audiences (faculty, staff, students, administrators)
- Develop training materials, quick reference guides, FAQs, and other resources that help users adapt to new systems and processes
- Create informational and educational content that drives user engagement and adoption of new technologies
- Partner with IT project teams to understand technical requirements, timelines, and user impacts throughout project lifecycles
- Participate in project planning meetings to provide communications expertise and identify potential user concerns early
- Collaborate with training teams, help desk staff, and other support functions to ensure consistent messaging across all user touchpoints
- Work with campus-wide partners to coordinate communications and minimize change fatigue
- Contribute to overall IT communications strategy and help identify opportunities to improve change communication processes
- Monitor communication effectiveness through user feedback, adoption metrics, and other data sources
- Stay current on change management best practices and emerging communication technologies
- Counsel leadership on communication strategies for complex or sensitive technology changes
- Substantial experience in marketing, communications, or related field, preferably in higher education, technology, or organizational change environments
- Exceptional written and verbal communication skills with demonstrated ability to adapt messaging for different audiences
- Strong technical aptitude with ability to quickly understand complex systems, processes, and technical concepts
- Project collaboration experience with demonstrated ability to work effectively with cross-functional teams including technical staff, project managers, and various stakeholders
- Change communication experience or strong interest in helping organizations and individuals navigate transitions
- Advanced Microsoft Office skills including collaborative features in Word, SharePoint, Excel, Teams, and Outlook
- Self-directed work style with strong project management abilities and attention to detail
- Adaptability in fast-paced, changing environments with shifting priorities
- Experience with ITIL processes, change management frameworks, or IT service management
- Proficiency with content management systems (WordPress, Contentful, or similar) and email marketing platforms
- Familiarity with user experience (UX) principles and user-centered design thinking
- Experience creating multimedia content (graphics, video, interactive materials)
- Knowledge of web accessibility standards and inclusive design practices
- Data analysis skills for measuring communication effectiveness and user engagement
- Experience in complex organizational environments or higher education settings
- Curiosity and openness to exploring AI-powered tools for content creation, editing, optimization, and distribution
- Interest in leveraging technology to enhance communication processes and user experiences
- Willingness to experiment with emerging communication technologies and platforms
- Understanding that AI literacy is increasingly important in modern communications roles
- Strong problem-solving mindset with ability to anticipate user concerns and communication challenges
- Empathetic approach to understanding how change impacts different user groups
- Collaborative leadership style with ability to influence without direct authority
- Resilience and flexibility when projects shift or timelines change
- Commitment to continuous learning and professional development
- Customer service orientation with focus on user success
Estimated Min Rate: $35.00
Estimated Max Rate: $50.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Stay Safe During Your Job Search
Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.
