6+ month contract
Downtown Dallas, TX (Onsite)
The End User Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some (vehicular) travel is involved. Tasks will include but not limited to imaging PCs, setup PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs and resolving end-user computer issues. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.
Key Responsibilities to include but are not limited to:
Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone
Troubleshoot Windows 11 OS issues.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
Provide technical support to Office Services as needed
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions
Job Requirements:
Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)
5+ years’ direct experience supporting C-Suite executives and other VIP staff
7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills
Estimated Min Rate: $28.00
Estimated Max Rate: $42.50
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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