CAREER PORTAL

IT Project Manager

Senior IT Project Manager- Contract to Hire
Location: Fort Mill, SC
The ideal candidate would have a strong understanding of service center transformation as well as agent digital tooling and capabilities (live chat, call routing, AI solutions). They should also be comfortable working in a project management, change management, and business oriented position. This role will be in the Digital Enablement function of the Services and Supervision organization. The team is responsible for business readiness and strategic planning to drive and deliver key projects (large scale and highly visible)s. The project manager will be taking on responsibility to ensure a successful lifecycle through project planning, requirements gathering, process mapping, business readiness, and training and communication are achieved successfully.

Responsibilities:
- Drive the overall change management strategy for the Service Center including aligning with Service Leadership the right balance of changes being inserted into the business across the entire Service Transformation Portfolio
- Create and deliver strategies, and drive implementation plans to help employees maximize the adoption of transformation programs, enabling sustained behavior change from initiating the case for change through adoption and reinforcement including supporting business partners to take ownership of new changes
- Work with leaders to develop and execute change management approaches that enable business agility, iterative delivery and continuous learning
- Create and execute project strategies and deliverables including communications plan, change network management, sponsor roadmap, stakeholder management, training plan, readiness checklists and adoption plan
- Develop and manage change management measures, outcomes and key results (OKRs) for programs, and execute against operational plans to capture benefits realization
- Lead and facilitate meetings with the change network, program teams and stakeholders to ensure an understanding of the change impacts and mitigate risk
- Provide support and coaching to team members, change agents, business partners and stakeholders as they help their teams through transitions
- Develop and deliver effective communications to stakeholder groups that align with the change management strategy and project-specific needs
- Assess change impacts and organizational readiness while ensuring roles, responsibilities, and decision making are clarified

Qualifications:

- 7+ years of organizational change management, Service Center, and Live Chat solution experience with successively more responsibility in leadership roles
- Bachelor's Degree or global equivalent in business administration, organizational behavior or a related discipline
- Certified Change Management Professional (CCMP) or Prosci Certified Change Practitioner preferred
- Excellent people-management skills related to impact of change with ability to understand how people react to major change and able to handle appropriately
- Strategic agility to envision the big picture, anticipate future consequences and trends, and incorporate thought leadership into solution development
- Proven ability to manage concurrent complex projects and leading enterprise-wide project implementations
- Strong problem-solving skills and decision making with the ability to communicate and build effective working relationships across a diverse groups of stakeholders
- Displays operational excellence by working effectively and reliably while demonstrating value with measurable results

 
Estimated Min Rate: $65.00
Estimated Max Rate: $75.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.