CAREER PORTAL

IT MAC Support Specialist

IT MAC Support Specialist with Large Media Company
Fully in onsite in San Mateo, CA- must be local
6 Month Assignment
Pay Range-  $30-$37 per hour w2 

We are seeking an experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.
 
Key Responsibilities

• Provide hands-on technical support for hardware, software, and service-related incidents and requests.
• Ensure timely resolution and thorough follow-up on all open tickets.
• Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.
• Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.
• Support and execute security remediations as needed.
• Assist in root cause analysis and resolution of recurring or trending issues.
• Maintain detailed and user-friendly internal knowledge base documentation.
• Maintain accurate inventory and asset records in the asset management system.
• Take part in onsite and virtual Walk-up desk rotations.
• Take part with On-Call rotations to support global 24/7 business operations.
• Perform other related duties as assigned.

 
Required Qualifications

• 3+ years of experience in on-site desktop support and end-user customer service.
• 1+ year of experience providing direct support to executive-level staff.
• Strong proficiency with Windows 11 and macOS in an enterprise environment.
• Experience supporting mobile devices (iOS/Android) managed via MDM solutions.
• Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc.
• Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions).
• Experience working in an environment with JAMF, Ivanti, or other end point management systems.
• Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA).
• Solid understanding of Active Directory and Exchange user/mailbox administration.
• Strong hardware troubleshooting skills (laptops, desktops, and printers).
• Excellent verbal and written communication skills; able to explain complex concepts to non-technical users.
• Demonstrated ability to work independently in a fast-paced, dynamic environment.
• Strong problem-solving skills with attention to detail and urgency.
• Ability to analyze logs, error messages, and test results to diagnose issues.
• Ability to lift and move equipment up to 50 lbs.

 
Education and Certifications

• Associate degree in Information Technology or related field required; Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
• Industry certifications (Microsoft, Apple, etc.) preferred but not required.

Estimated Min Rate: $30.00
Estimated Max Rate: $37.00


Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities  to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.