CAREER PORTAL

IT Intern

The IT Support Intern is responsible for the daily support of user endpoints, desk phones, cellphones, phone apps for business users, camera systems, physical CAT5e/CAT6 wiring, WiFi, business application administration, and other similar duties in an innovative IT environment.  This is an hourly full-time internship located in our Kansas City, Missouri office.  

DUTIES AND RESPONSIBILITIES:

•    Process internal user support tickets and provides resolutions
•    Provide in-person and remote computer desktop support in accordance with established policies and procedures
•    Create documentation for repeatable processes and procedures where appropriate
•    Assist with administration of SaaS applications
•    Coordinate hardware repairs with the appropriate vendors 
•    Assist with physical network wiring and termination in office locations
•    Assist with New Hire and Termination processing
•    Assist with Microsoft Intune and MDM platform(s)

EDUCATION AND EXPERIENCE:

•    High School Diploma or equivalent required  
•    COMPTIA A+ or Network+ certification preferred
•    Desktop support or other related experience
•    Understanding of VMWARE and virtualized server systems
•    Familiarity with Amazon Web Services (AWS)
•    Familiar with printer hardware & Microsoft print services
•    Knowledge of Office 365 and Azure environments including InTune, Defender, Entra ID, etc.
•    Group Policy, Active Directory knowledge and practice 
•    Ability to quickly write reports, user instructions, and procedure manuals

SKILLS AND ABILITIES:

•    Strong verbal communication and documentation skills
•    Self-motivation and the ability to make sound decisions
•    Ability to multi-task and maintain composure in a demanding work environment.
•    Ability to solve complex problems intersecting technology and departmental responsibilities
•    Encourage giving & receiving feedback, while handling such in a positive and respectful manner 
•    Understanding of process documentation and development 
•    Proficiency in workflow creation and optimization 

 

Estimated Min Rate: $14.00
Estimated Max Rate: $20.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:  https://www.yoh.com/privacy-notice