Duration: 6 month contract
Pay Rate: 45-51/hr contingent on experience
Candidates must be authorized to work in the US. This role does not allow for visa sponsorship (including OPT AND STEM).
NO C2C!
The MyHR Portal Content Operations & Governance Specialist is responsible for the day-to-day operational management and quality of MyHR content and user experience in ServiceNow. This role supports content writers globally, maintains knowledge base hygiene and article lifecycle activities, manages homepage/topic page content placements (e.g., carousels), and coordinates content governance workflows across COEs and countries to ensure content is easy to find, easy to understand, easy to trust, and easy to maintain.
Portal & Content Operations
- Provide day-to-day operational support for the MyHR employee self-service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency.
- Manage the end-to-end knowledge article lifecycle, including publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement.
- Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation.
Review and remediate content issues impacting employee experience, including:
- Missing or incorrect topic tagging
- Incorrect template usage
- Governance or standards non-compliance
- Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs.
- Support governance workflows by routing content for review and approval and tracking status to completion.
- Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality.
- Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations.
- Maintain internal documentation and reference materials used by content writers (guidelines, how to content, best practices).
- Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging.
- Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments.
Platform Testing & Release Support
- Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements.
- Validate that MyHR content, workflows, permissions, and user experience function as expected post deployment; document and report issues as needed.
Track and report on content operations metrics such as content freshness, remediation progress, governance compliance, and operational readiness.
Provide inputs to leadership or program stakeholders supporting ongoing MyHR portal health and improvement efforts.
Estimated Min Rate: $35.70
Estimated Max Rate: $51.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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