CAREER PORTAL

HR Support / Helpdesk Specialist

HR Support / Helpdesk Specialist
Cambridge, MA:  Hybrid – Onsite 2 days per week
Monday – Friday:  9 AM – 5 PM with potential OT
Pay Rate:  $35.00 - $40.00 depending on experience
 
***Candidate Requirements:  Minimum 3 – 5 years experience responding to tickets, HR Shared Services and HRIS system experience is required along with strong communication skills, follow-up, attention to detail and customer service.

***Knowledge: Employee lifecycle HR in the Pharma industry is ideal, but HR in other industries is acceptable.

***Tools:  SuccessFactors and other HRIS systems, ServiceNow or other ticketing systems. Other Qualifications:

• BA/BS Degree or equivalent work experience
• Prior experience using HR systems and maintaining data integrity, preferably SuccessFactors
• Ability to work in a fast-paced environment while maintaining organization and prioritization
• Passion for excellence and desire to delight the customer with every contact
• Know when to ask for additional support from peers or manager
• Strong verbal and written communication skills is a must
• Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Analytical with strong problem-solving and critical thinking skills

  Key Responsibilities

• Daily processing of employee lifecycle changes and other data entry into the organization’s HR system, SuccessFactors, such as new hire steps, job information updates, position updates and requisition updates.
• Perform audits in SuccessFactors to ensure data is accurate and relevant for reporting and analytics.
• Manage requests via ticketing system, ServiceNow, to prioritize and complete work within defined SLAs.
• Create and revise HR system and operations documentation, job aids and other training materials that reflect current system functionality as well as HR processes and procedures
• Communicate updates and process steps to HR stakeholders as part of a partnership for requests of employee data changes in SuccessFactors.

To be successful in this role, candidates will have:

• Be a curious individual with exceptional attention to detail and a strong desire to learn and provide quality work product
• Be willing to develop a thorough understanding of, and act as a key resource for, all HR systems and related processes
• Be a team player who believes that no task or ask is too small or too big
• Be someone who enjoys helping others and delivering exceptional client service in a fast-paced environment where change is constant

• Be open to real-time feedback, coaching, and guidance to help support your success on the team and in the organization
• Strong client service skills; ability to establish and maintain effective working relationships
• A positive attitude and willingness to do what it takes to get the job done on time
• Attention to detail and pride in work

Estimated Min Rate: $35.00
Estimated Max Rate: $40.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.