CAREER PORTAL

Help Desk Technician

We’re seeking a detail-oriented Help Desk Technician to provide frontline support to a global user base. You’ll work with the IT team to maintain end-user systems, office tech, and cloud applications. The ideal candidate is customer-focused, calm under pressure, and experienced in Microsoft-centric environments.

Responsibilities:

• Provide technical support to in-office and remote users.
• Troubleshoot issues with Windows 10/11, Microsoft 365 (Exchange, Teams, SharePoint), and Adobe Creative Suite.
• Administer Microsoft 365, Exchange Online, Azure AD, and related services.
• Support executive users with minimal disruption during updates.
• Maintain office IT: printers, scanners, desk setups, phones.
• Manage onboarding/offboarding: accounts, assets, access.
• Document root causes and long-term solutions.
• Maintain internal and user-facing documentation.
• Offer remote support to traveling and international staff.

Qualifications:

• 3–5 years in IT support or help desk roles.
• Strong knowledge of Microsoft 365, Azure AD/Entra ID, and PowerShell.
• Familiarity with Windows Server and Active Directory.
• Experience with collaboration tools, videoconferencing, and cloud printing.
• Excellent communication and a proactive, team-oriented mindset.

Technical Environment:  
Networking: Cisco Meraki
Device Management: SCCM, Intune
Cloud & Identity: Azure AD, Microsoft Entra
RMM: Datto RMM, Autotask
Collaboration: Cisco WebEx, Microsoft Teams
Printing: Client-based printer support

Estimated Min Rate: $50.00
Estimated Max Rate: $70.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.