CAREER PORTAL

Help Desk Analyst I

Our client is looking for an IT Support Specialist, providing exceptional technical assistance to internal users. You’ll troubleshoot hardware, software, and network issues, ensuring quick resolution and outstanding customer service.

What You’ll Do:

• Serve as the first point of contact for IT support via phone, chat, or remote access
• Diagnose and resolve technical issues for PCs, laptops, mobile devices, and enterprise apps
• Maintain data security and user access compliance
• Document and track tickets to meet SLA goals
• Collaborate with teammates to deliver seamless IT support

What You’ll Bring:

• 2+ years of help desk or service desk experience
• Strong knowledge of Windows 10/11, Microsoft Office, and incident management tools
• Experience with ServiceNow, Office 365, Citrix, and mobile OS preferred
• Excellent communication and customer service skills
• CompTIA A+ or Net+ certification a plus

Estimated Min Rate: $22.00
Estimated Max Rate: $24.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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