CAREER PORTAL

Field Support Engineer

IT Field Services Specialist
Location: Addison, TX (Up to 50% regional travel)
Contract-to-Hire | Initial Term: 6 Months
 
Responsibilities:

• Deliver technical support for desktops, laptops, tablets, printers, and network hardware.
• Provide remote and onsite service for unified communication platforms and telephony systems.
• Install, configure, and maintain IT equipment including scanners, VoIP endpoints, and ancillary devices.
• Collaborate with infrastructure teams to identify and resolve connectivity or performance issues, particularly related to voice systems.
• Participate in deployment projects involving IT hardware and low-voltage networking.
• Set up and configure networking devices in line with project-specific technical requirements.
• Execute physical installation and testing of networking gear in enterprise environments.
• Perform site assessments and contribute to planning, documentation, and post-installation support.
• Offer Tier 1/2-level support for voice and video systems; familiarity with solutions like Nextiva is a plus.
• Ensure high levels of service by validating quality and function before completing onsite work.
• Troubleshoot systems locally or remotely to support resolution of escalated tickets.
• Act as a liaison across teams to ensure seamless integration of solutions.

 
Requirements:

• Solid grounding in enterprise networking concepts and hardware.
• Hands-on experience with routers, switches, wireless APs, and firewalls (Fortinet FortiGate highly desirable).
• Familiar with core network services (DNS, DHCP), VLAN configuration, and routing fundamentals.
• Able to work across traditional and wireless networking environments.
• Exposure to Microsoft AD and Group Policy management for small-to-mid-sized deployments.
• Understanding of remote access solutions including VPN and IPsec configurations.
• Strong diagnostic abilities with both hardware and software systems.
• Proven experience collaborating with internal stakeholders and third-party vendors.
• Effective communication skills and the ability to manage shifting priorities in a dynamic field setting.
• Willingness to travel up to 70% to support onsite implementations and field escalations.

Estimated Min Rate: $45.00
Estimated Max Rate: $50.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.