CAREER PORTAL

Field Support Engineer - Dallas/Fort Worth Candidates Only

Please send updated resumes directly to jason.tompkins@yoh.com
Jason Tompkins, Recruiter, Yoh SPG
https://www.linkedin.com/in/jatompkins/


No 3rd Parties
The employer will not be sponsoring visa applicants for this position
Dallas/Fort Worth Area Candidates Onlyh



Seeking a skilled and customer-focused Field Support Engineer to provide remote and on-site technical support for desktops, laptops, tablets, network equipment, and VoIP systems. This role involves managing service delivery, troubleshooting hardware and software issues, and collaborating with teams to ensure seamless deployment and maintenance of IT infrastructure.
Key Responsibilities:

• Provide remote and on-site support for desktops, laptops, tablets, and network equipment.
• Manage daily service delivery for VoIP, SIP, ACD, and network services, ensuring adherence to service levels.
• Install, configure, and maintain VoIP systems, unified communications, and call center technologies.
• Procure, install, and support peripheral devices such as printers and scanners.
• Collaborate with network teams to troubleshoot VoIP-related network issues.
• Diagnose and resolve hardware, software, and network/system problems.
• Coordinate equipment and network deployment plans with internal teams.
• Stage and configure network electronics based on technical specifications.
• Perform physical installation of network hardware at various locations.
• Conduct assessments and create technical documentation for deployed solutions.
• Provide Tier 1+/Tier 2 support for VoIP phones and video conferencing systems (Nextiva experience is a plus).
• Understand and support various network, data center, and infrastructure components.
• Troubleshoot and resolve issues independently or collaboratively.
• Interface with stakeholders to ensure successful implementation and integration.
• Maintain high levels of customer satisfaction throughout the support process.
• Inspect and ensure quality of work performed by on-site personnel.
• Assist with troubleshooting solutions both remotely and on-site.
• Confirm completion of L2/L3 testing before concluding on-site visits.

Qualifications:

• Strong understanding of network infrastructure and hardware.
• Experience with installation, administration, and troubleshooting of network devices including wireless access points, firewalls, routers, switches, and controllers.
• Fortinet FortiGate experience is highly desirable.
• Familiarity with networking technologies such as DHCP, DNS, VLANs, routing, and network security.
• Knowledge of application transport and network infrastructure protocols.
• Proficiency in Microsoft Active Directory and Group Policy troubleshooting.
• Experience with VPN/IPsec VPN setup and troubleshooting.
• Strong project management, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with individuals at all organizational levels.
• Willingness to travel up to 70% annually.

 

Estimated Min Rate: $45.00
Estimated Max Rate: $50.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.