CAREER PORTAL

Desktop Support Technician | NYC | White Glove VIP Support

IT Support Specialist
We’re seeking a skilled IT Support Specialist to provide hands-on and remote technical support for desktop hardware, software, and peripheral devices.
This role involves troubleshooting a wide range of issues, from malware and file corruption to printer and connectivity problems, ensuring smooth operations across the organization.
 
Key Responsibilities:

• Provide technical support for desktop systems and remote users.
• Troubleshoot hardware/software issues including hard drive failures and malware.
• Support secure remote access tools such as VPN and Citrix.
• Resolve issues with printers, copiers, and related devices.
• Maintain accurate documentation and timely ticket resolution.
• Manage hardware/software inventory and coordinate with external vendors.
• Participate in on-call, weekend, and overtime support as needed.

 
Preferred Qualifications:

• Bachelor’s degree preferred.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Microsoft Intune, Autopilot, and mobile device support.
• Familiarity with video conferencing platforms like Zoom and Teams.
• Ability to deliver high-touch support to executive-level users.
• Excellent communication and customer service skills.
• Self-motivated team player with minimal supervision required.

Basic Requirements:

• Minimum 5 years of experience installing, configuring, and troubleshooting desktops, laptops, and printers.

 
Estimated Min Rate: $55.00
Estimated Max Rate: $65.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:  https://www.yoh.com/privacy-notice