CAREER PORTAL

Desktop Support Specialist 3

Desktop Support Specialist 3 needed for a contract opportunity with Yoh Scientific’s client located in San Diego, CA.
 
This position will be for a major biotech company and requires someone with at least 3-5 years of experience. Experience with ServiceNow and improvement in SAM processes preferred.
 
Shift: Monday – Friday, 40 hours per week, dayshift.
 
Key Responsibilities

• Collective responsibility with the rest of the global SAM team to ensure the Software Request ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Advanced troubleshooting for day-to-day incidents or requests from End Users involving software related items (L2 and L3). VIP/Executive Leadership Support.
• Basic Software Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests. Effective management of hardware and software distributed to employees.
• Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate.
• Onboarding of new employees.
• Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Management of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

 
Physical Requirements

• Experience in the IT industry Experience in a software asset management service role.
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware.
• Possess a strong technology background with the ability to execute a task or project to completion, coupled with the ability to monitor trends, and explore and recommend new technology.
• Demonstrated ability to manage the full lifecycle of an End User software environment from hire, procure, and refresh/retire.
• Handles confidential and sensitive matters with tact and diplomacy. Solid understanding of ITIL principles.
• Excellent customer service approach Clear and Adaptive Communication style Vendor management experience Initiative & self-management Process development & maturation.

 
Opportunity is Calling, Apply Now!
Contract: 4 months with potential for extension and/or conversion
Salary:$25 - $31 per hour depending on experience, W2.
Recruiter: Ery Baniqued
What’s In It For You?
We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs
• Referral Bonus Programs

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!


Estimated Min Rate: $25.00
Estimated Max Rate: $31.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.