CAREER PORTAL

Desktop Support Analyst (level 2 and 3)

Yoh Staffing Services is seeking an experienced Desktop Support Analyst(2nd and 3rd level) for our client in Big Rapids, MI.

Title: Onsite Desktop Support Analyst (Level 2 and 3 support)
Rate: $32/hr W2
Duration: 6+ months with intentions to extend.
Location: Big Rapids, MI
Onsite: Monday through Friday

Job Summary:
The Desktop Support Analyst is responsible for providing 2nd and 3rd level technical support for the end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, and a multitude of software applications, including but not limited to, all Microsoft Office products.

Job Duties:
• Provide senior-level day to day support for the end users in regard to their hardware and software needs and applications.
• Assist the end user in a timely resolution of any issues they may have regarding software and or hardware problems.
• Document and record procedures for new hardware and software.
• Configure, deploy and support Blackberry's, Windows Mobile Devices, Android, and iPhones for all users.
• Work with Configuration Management systems servers such as SCCM & Altiris.
• Maintain Universal Computer image and Software Packages.
• Monitor and report on Software/Hardware compliance and administer software updates and patch management for desktop environment.

Job Qualifications:
• In-depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, device drivers, and associated peripherals.
• In-depth knowledge of the Microsoft Office suite of applications, Word, Excel, PowerPoint, Outlook.
• Ability to configure and troubleshoot email clients such as Microsoft Outlook and in-depth knowledge of Active Directory administration.


Estimated Min Rate: $24.00
Estimated Max Rate: $33.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.