CAREER PORTAL

Customer Service Specialist

CONTRACT POSITION – W2
ON-SITE POSITION IN SOUTH SAN FRANCISCO, CA 94080
PAY RATE RANGE FROM $20.00 TO $25.00 PER HOUR (DEPENDING ON EXPERIENCE LEVEL)

Customer Service Representative needed in South San Francisco, California 94080 for a short-term contract opportunity with Yoh’s client.

The Big Picture – Top Skills You Should Possess:

• Customer service
• Order management
• Inventory
• Issue resolution
• Customer returns

What You’ll Be Doing:

• Provide a high level of customer service
  • Provide full time phone coverage
  • Suggest new programs and or projects to promote customer service
  • Determine appropriate action to take to resolve customer issues
  • Determine when it is appropriate to escalate customer issues to management
  • Work with Finance, Product Distribution and Customers to resolve disputes
  • Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
  • Stay informed of current industry practices / trends
  • Participate in the development and maintenance of department defined quality standards and measures
  • Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
  • Support corporate values
  • Remain flexible to ever changing customer needs and requirements
• Order Management
  • Process customer orders accurately
  • Review inventory to determine appropriate customer order commitment.
  • Maintain follow up on customer order issues.
  • Interact with key customer purchasing personnel to advise of order status
  • Ensure adherence to appropriate laws, regulations and programs
• Administer customer return process
  • Act as a liaison between customer, third party provider and company to facilitate customer returns.
  • Ensure accurate posting of credits and debits in accordance to policy
  • Ensure timely turnaround of customer authorizations
• Support Sales initiatives
  • Participating in the product launch process to ensure a positive outcome
  • Administer special programs
• Work as part of an effective team
  • Support team decisions
  • Respect diversity
  • Being flexible with assigned schedule
  • Have the ability to adapt to a constant changing environment
  • Ability to work through conflicting, delayed or ambiguous information
  • Actively Participate in various team initiatives; Lean Daily Management, etc.

What You Need to Bring to the Table:  

• • Decision Making – Thinks through problems clearly and logically; is decisive
  • Technical and Business Expertise – Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
  • Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback
  • Teamwork and Collaboration – Creates an atmosphere of openness and trust; collaborates, offers support and encouragement
  • Achieving Results – Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers

What’s In It For You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

Opportunity is Calling!

Apply Now for the Customer Service Representative position in South San Francisco, California 94080 for a short-term contract opportunity with Yoh’s client.

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! 


Estimated Min Rate: $20.00
Estimated Max Rate: $25.00

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit  https://www.yoh.com/applicants-with-disabilities  to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.