CAREER PORTAL

Customer Service Representative

Customer Service Representative needed for a contract opportunity with Yoh Scientific’s client located in  Lawrenceville, NJ.
 
This position is for a major financial news and information company, and the ideal candidate is someone with at least 1 year of experience in a call center environment.

Schedule - Hybrid, once a week in the office, 8 am to 5 pm.
 
Responsibilities

• Provide high-level telephone and e-support on company’s suite of products and services including but not limited to The Wall Street Journal, Barron’s, and MarketWatch by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
• Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient, and positive approach
• Strong ability to overcome objections and enthusiastically resolve customer's concerns while consistently providing superior levels of customer service
• Ensure all relevant procedures are followed from beginning to resolution
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
• Make independent decisions to resolve customer issues with strong problem-solving skills
• Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly
• Professional ability to interact with highly valued customers and internal executives if applicable

 
Qualifications

• Bachelor’s degree preferred, not required
• Experience handling escalated customer concerns. This role is 2nd level
• Experience in a call center environment
• 1+ years of relevant customer service experience, MUST
• Excellent verbal and written communication skills
• Intermediate to moderate level experience with using various technologies (iOS, Android, Windows, etc.)
  

Opportunity is Calling,  Apply Now!


Contract: 6 months with potential for extension and/or conversion
Salary:$22.00 per hour, W2.
Recruiter:  Ery Baniqued

What’s In It For You?  
We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs
• Referral Bonus Programs

 Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! 
 
  Estimated Min Rate: $22.00
Estimated Max Rate: $22.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:  https://www.yoh.com/privacy-notice