Location: Wilmington, Delaware (Headquarters)
Pay Rate:$23.45/hour
Employment Type: Contract approved for 1 year with strong potential for extension
Company: World-class manufacturer of electronic products for the semiconductor industry.
Position Overview
The Customer Order Coordinator serves as a customer-focused liaison supporting domestic customers while promoting functional excellence and quality standards. This role is responsible for order management, customer inquiries, and cross-functional coordination, while contributing to continuous improvement through best practices, and process auditing.
Key Responsibilities
- Provide domestic customer service support based on business and customer needs
- Manage sales orders through the full order fulfillment process including entry, pricing, documentation, invoicing, and follow-up
- Respond to customer inquiries and resolve order issues, disputes, and discrepancies
- Issue credit and debit memos and process samples and rebates as required
- Monitor and track orders using systems to ensure accuracy and on-time delivery
- Work closely with demand and supply planners, manufacturing sites, warehouses, freight forwarders, carriers, finance, and sales teams
- Maintain compliance with quality systems and internal policies
- Support continuous improvement efforts related to quality, best practices, and auditing
- Participate in Sarbanes-Oxley 404 compliance activities related to customer service
- Experience as a Customer Service Representative beyond call center environment
- Working knowledge of SAP R3 or ERP including order entry, deliverables, and invoicing
- Minimum 6 months to 1 year of hands-on SAP experience
- Understanding of Sales to Cash and Requisition to Pay processes preferred
- Intermediate to advanced proficiency in Microsoft Excel, Word, and PowerPoint
- Salesforce and SharePoint experience is a plus
- Organizational skills and manage multiple priorities and provide accurate follow-up
- Prior customer service experience with SAP or equivalent and a Bachelor’s Degree
Estimated Min Rate: $23.45
Estimated Max Rate: $23.45
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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