Location: Fort Mill, SC
Schedule: Hybrid
Type: Contarct with potential extension
Responsibilities and requirements:
• Fielding inbound calls regarding inquiries about compensation - i.e. filing direct deposit forms, deescalations, etc.), asking probing quesitons to assist with full spectrum of inquiries, take good notes - then passing the informaiton onto the Case Team
• Must have critical thinking skills, the ability to operate MS Excel (i.e. pivot tables), conduct necessary research, ascertain informtaion to internal partners
• Oracle experience would be a plus but not require
• Researching and following through to resolution on cases created from inbound calls and emails
• Assuming ownership of complex situations, setting expectations, and taking appropriate actions to resolve inquiries in a timely manner - such as initiating outbound calls and emails to third-party sponsors and carriers
• Supporting teammates and the department on other compensation tasks and activities such as training and backup to staff
• Assisting in the training of new hires and fielding complex inquires received via phone and email.
• Assisting with initiatives to improve and enhance the Advisor experience while positively impacting the broader Company organization.
• Providing consultation to offices and internal business partners to educate on commissions structures.
• Educating and consulting with advisors and their staff on the use of technology and reporting any issues to increase efficiencies.
• Outreaching to advisors proactively and on time in regard to sensitive activities - such as billing events, tax season prep, etc.
Estimated Min Rate: $20.00
Estimated Max Rate: $22.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
