CAREER PORTAL

C9493-US1 - Desktop Support Specialist 3 (Contractor) - US1

Desktop Support Specialist 3 needed for a contract opportunity with Yoh Scientific’s client located in San Diego, CA.
 
This position will be for a major biotech company and requires someone with experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
 
Shift: Monday – Friday, 7am to 4 pm or 8 am to 5 pm with 1hr lunch.
 
Key Responsibilities
The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

 
Physical Requirements

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
• Knowledge of MacOS and cross-platform support environments.
• Strong communication skills - verbal, written, and interpersonal.
• Proven experience in a customer service-oriented technical support role.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
• Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware.
• Familiarity with mobile device support.
• Ability to exercise sound judgment and make decisions independently.
• Strong organizational skills and attention to detail.

 
Opportunity is Calling, Apply Now!
Contract: 6 months with potential for extension and/or conversion
Salary:$25 - $31 per hour depending on experience, W2.
Recruiter: Ery Baniqued
What’s In It For You?
We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs
• Referral Bonus Programs

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!


Estimated Min Rate: $25.00
Estimated Max Rate: $31.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:  https://www.yoh.com/privacy-notice