CAREER PORTAL

Bilingual French Customer Service Representative - ONSITE- Direct Hire

Yoh has a Direct Hire opportunity, as an  Bilingual French Customer Service Representative - Direct Hire  within the Life Sciences Industry,   to jour client,  Onsite, to report to their office in  Guelph, Ontario

• $25-30/hr. with Holiday Pay & Benefits
• Mon-Friday, 8AM-5PM
• May require occasional nights/weekends as necessary
• Bilingual mastery in both English and French
• 2+ years experience engaging as a customer service in a professional setting/position, working with the public.

*** Please be aware Customer Service Care Representative for the Human DNA business is required to obtain government security clearance.***

What You Will Be Doing

• Provide bilingual (French & English) customer service support for the Human DNA business.
• Handle inbound customer inquiries via phone and written communication.
• Navigate complex customer interactions with patience and empathy, especially when language barriers exist.
• Explain complex information clearly and concisely to customers.
• Coordinate data collection and promote services when appropriate.
• Work independently while contributing to a small, team-oriented environment.
• Manage daily workload with minimal supervision; be a self-starter.
• Follow detailed written procedures and policies in a controlled environment.
• Perform data entry and result searches using LIMS, ERP, and CRM systems.
• Maintain accurate records and documentation.
• Possibly assist with non-laboratory tasks related to sample collection (e.g., mouth swabs).
• Participate in on-the-job training involving reading, observing, and listening.
• Adhere to customer service protocols and procedures.
• Occasionally work extended hours (evenings/weekends) to meet customer needs.
• Travel minimally, primarily for training or meetings.

Who You Are

• College Degree in Customer Care or University education in Biology/Genetic, preferred
• Bilingual mastery in both English and French
• 2+ years experience engaging as a customer service in a professional setting/position, working with the public.
• General knowledge of DNA testing methods or scientific processes obtained from a degree or Diploma program in relevant science fields such as Forensic Science, Molecular Biology, Genetics, Biochemistry or direct relevant laboratory experience is preferred to provide support to the clients of the company.
• Strong ability to work both independently and in a team environment
• Must be a self-starter and able to manage workload on a day-to-day basis.
• Must be comfortable working in a small team/work environment.
• Highly organized, have an ability to multi-task many items comfortably
• Ability to stay on track and follow through to completion
• Strong understanding of customer service, and phone etiquette. Maintain patience & compassion
• Ability to pivot quickly and shift priorities as necessary
• Prev experience in a Doctors office or laboratory would be useful (while not working directly in the lab, may have exposure to collecting cell samples - mouth swabs)

Candidates with genetic education or previous experience working in a similar setting will be looked at before all others

If This Sounds Like You, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.


Estimated Min Rate: $25.00
Estimated Max Rate: $30.00


Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities  to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.