CAREER PORTAL

Application Support Engineer

Application Support Engineer- Full Time Opportunity

JOB DESCRIPTION:

• The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
• Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

RESPONSIBILITIES:

• • Experience with using ITIL Change, Incident and Problem management processes.
  • Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
  • Tackle and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
  • Analyze proposed application design(s) and provide inputs on potential gaps or provide recommendations for optimization.
  • Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
  • Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection.
  • Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
  • Collaborate both within the team and across teams to resolve application issues and bring up as needed.
  • Support audit requests in a timely fashion providing needed documentation and evidence.

QUALIFICATIONS:

• • Minimum of 6+ years of related experience in Distributed Application Support.
  • Bachelor's degree preferred and/or equivalent experience.
  • Solid Experience in Distributed Application Support.
  • Hands on experience in Unix, Linux, Windows, SQL/PLSQL
  • Familiarity working with relational databases (DB2, Oracle, Snowflake)
  • Experience Supporting systems on Containers and Container Orchestration (Docker, Kubernetes, OpenShift)
  • Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
  • Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
  • Scheduling Tool experience (CA AutoSys, Control-M)

 
Estimated Min Rate: $87500.00
Estimated Max Rate: $125000.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.