Irving, TX (Hybrid)
Contract to Hire (W2 ONLY)
OVERVIEW
We are seeking a skilled and experienced Systems Support Desk staff to ensure our IT infrastructure's efficiency and reliability, providing expert technical support, managing hardware, and serving as a point of escalation for our staff. This person will focus on both proactive and reactive measures to optimize user experiences and maintain smooth operations across IT services.
KEY RESPONSIBILITIES
- Troubleshoot and resolve computer related issues, IP-based phones, printers, and other office equipment.
- Install and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.
- Monitor the Ticketing System, responding to tickets promptly to meet service level objectives.
- Serve as an escalation point for complex issues that team members encounter.
- Maintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented accurately.
- Aid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.
- Create and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.
- Troubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.
- Assist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.
- Must be a team player and collaborate on issues to provide efficient solutions for our customers
REQUIREMENTS
- A four-year college degree or equivalent on the job experience.
- A minimum of four (4) years Systems Administrator experience.
- Proficient with the administration of Office 365. Advanced skills preferred.
- Proficient with the administration of Active Directory in a hybrid environment. Advanced skill preferred.
- Expertise in Microsoft Office Suite – Outlook, Word, Excel, etc...
- Cyber Security minded and understanding of best practices in a corporate business.
- Flexible availability, including after-hours or weekend work as needed
- Proficiency with Windows PowerShell is preferred, but not required.
- Experience working with Service Management tools.
Estimated Min Rate: $24.50
Estimated Max Rate: $35.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
