Location: REMOTE
Type: 6 months Contract (potential future work as ServiceNow is implemented further company wide)
Hours : Part Time- 20-25 hours
Job Summary : Our client is seeking a highly organized and detail-oriented ServiceNow Business Analyst to support ServiceNow initiatives across multiple business and technical teams. This individual will work closely with engineering, product, operations, and other ServiceNow stakeholders to gather requirements, organize requests, and input information into internal systems for review and execution.
The ideal candidate will have strong communication skills, experience working in cross-functional environments, and a solid understanding of ServiceNow fundamentals. Experience with ServiceNow administration, service catalog management, request automation, and integrations is highly preferred.
Key Responsibilities
- Collaborate with engineering, product, operations, and other stakeholders to gather and document business and technical requirements
- Organize, track, and manage incoming requests and enhancements within internal systems
- Create and maintain detailed documentation, spreadsheets, and reporting related to ServiceNow initiatives
- Coordinate requirements reviews and ensure proper follow-through with stakeholders
- Support ServiceNow-related process improvements and workflow automation efforts
- Assist with service catalog management and request automation initiatives
- Work with teams to support integrations between ServiceNow and other enterprise systems
- Utilize JIRA for task tracking, backlog management, and workflow coordination
- Maintain accurate records, timelines, and status updates for ongoing projects
- Experience using JIRA in a project or operational environment
- Strong proficiency in Microsoft Excel
- Understanding of ServiceNow fundamentals and platform capabilities
- Ability to work cross-functionally with both technical and non-technical teams
- Strong attention to detail and ability to manage multiple priorities
- ServiceNow Administrator experience or certification
- Experience with:
- Service Catalog Management
- Request Automation
- System Integrations
- Previous experience supporting enterprise ITSM or workflow management initiatives
Estimated Min Rate: $ 65.00
Estimated Max Rate: $ 70.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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