Location: New York, NY ( 2-3 days Onsite)
Type: Full Time
Salary: $115000 base
Who we are
Our client is a leading software platform for digital media measurement, data and analytics. Their mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. Their technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments.
What you’ll do
You will be responsible for determining and solving internal operational deficiencies within our Salesforce support team processes by implementing SFDC configuration changes following a defined SDLC cycle. Communication and documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels and across all functions on behalf of the Salesforce Support team. You will also be responsible for supporting and interacting with all internal users of our systems. You will work closely with members of the Salesforce support team to resolve escalations from users, ensuring user satisfaction in the entire end-to-end support process. Additional responsibilities include the following:
- Implementing Salesforce updates, testing new features, and managing system upgrades
- Build and configure features and customization within Salesforce to meet the Support Team's needs
- Communicating thorough responses that convey appropriate user-directing solutions via our Salesforce application
- Ability to manage user satisfaction via detailed and accurate instructions
- Proactively engage users to determine the best way to accomplish what they are looking for, and give detailed proposals to the team
- Providing user training on Salesforce features, functionalities, and best practices
- Ensuring Salesforce data adheres to company security policies and regulatory compliance requirements
- Regular data quality Q/A and clean-up within Salesforce and other systems as necessary
- Work with your team to determine the best solutions to create operational efficiencies across the Support Team
- Work on more complex system customizations and special projects as identified by management
- Keep up to date with new SFDC features and releases to use all tools at our disposal and optimize builds
- 3+ years of SFDC Administrator experience, preferably in online media
- Bachelor’s degree from an accredited institution or equivalent work experience
- SFDC Administrator Certification
- Experience with Sales Cloud, Service Cloud & Experience (Community) Cloud preferred
- Experience working with Salesforce ETL applications such as DataLoader, DemandTools, Jitterbit
- Proficiency in MS Excel and Word & experience working in a Salesforce system
- Thorough knowledge of Salesforce core functionalities, including customization options, data management tools, and automation features
Estimated Min Rate: $80500.00
Estimated Max Rate: $115000.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
