Looking for a Policy Specialist to join a team that’s responsible for providing policy guidance to our Customer Support and Operations teams. You'll be in charge of case management across a wide array of policy areas. To thrive in this role, you must be: a strong writer, detail oriented, good at breaking down complex issues into simple language, passionate about trust & safety, and motivated by investigative work
Scope:
• Serve as subject matter expert and provide policy guidance to Customer Support and Operations agents
• Investigate and resolve complex cases adeptly and efficiently daily
• Support initiatives to increase policy adherence and quality
• Triage high risk cases for consultation with key stakeholders like Legal and Comms
Required:
• Exceptional writing skills and communication skills
• Detail oriented and adept at running investigations
• Thoughtful business judgment, critical thinking, and ability to work well under pressure
• Ability to explain and simplify complex information to others, and do so in a kind manner
• Experience working closely with or on a Customer Support or Operations team
Pluses:
• Background in the Trust and Safety space
• Experience leading trainings or onboarding others
• Experience doing quality assessments or running audits
• Experience in running investigations or running risk assessments for a tech company
About You:
• You are an experienced communicator with exceptional writing skills
• You are comfortable with giving and receiving feedback, and continuously strive for improvement
• You love solving complex problems by developing consistent rules that can be applied at scale
• You are a team player who thrives in a fast-moving environment
• You are principled, precise, and show meticulous attention to detail
• You are adaptable to changing priorities and flexible in your approach
Estimated Min Rate: $38.00
Estimated Max Rate: $43.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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