Join our dynamic team as a NOC Technician and become a vital part of ensuring seamless connectivity and top-tier service for customers. In this role, you'll be at the forefront of network monitoring and troubleshooting, working collaboratively with Field Operations and NOC Engineers to resolve complex issues quickly and efficiently. If you thrive in a fast-paced environment and possess a keen eye for detail, this is your chance to make a real impact in the telecommunications industry.
What You’ll Do:
- Monitor and maintain network performance across fiber optic, DWDM, MPLS, and other high-tech network elements.
- Respond to trouble tickets, diagnose issues, and coordinate repairs to minimize customer downtime.
- Manage network changes, perform circuit testing, and interpret network documentation to ensure optimal operation.
- Provide exceptional customer support with timely updates and technical guidance.
- At least 1 year working in an NOC environment within the telecom industry
- Strong trouble ticket management skills and familiarity with trouble shooting systems
- Knowledge of LAN/WAN technologies, network performance monitoring, and basic fiber optic fundamentals
- Excellent communication skills and ability to handle multiple tickets simultaneously
- Ability to work independently and in a team within a 24/7 flexible schedule
- Experience with Nokia, ADVA, Ekinops, and MRV equipment
- Knowledge of DWDM, MPLS, SONET, and circuit testing procedures
- Focused technical training or certifications in telecommunications preferred
- Experience supporting fiber optic networks and performing circuit activation and testing
- Ability to work in a shift rotation including weekends and holidays as part of a 24x7 support environment. first, second and third shifts open.
- Strong multi-tasking skills and ability to stay composed under pressure
Estimated Min Rate: $24.00
Estimated Max Rate: $26.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
