Are you a seasoned NOC professional ready to step into a dynamic leadership role? Join our team as a NOC Supervisor and take charge of the daily operations within a fast-paced, 24/7 Network Operations Center. This pivotal position combines technical expertise with leadership, ensuring seamless network performance while fostering a high-performing team environment. If you're passionate about network monitoring, incident response, and team development, this opportunity is your next career move.
What You'll Do:
- Oversee daily shift operations in a 24/7 environment, ensuring optimal network performance and incident management
- Lead daily stand-ups and shift turnovers, maintaining clear communication across the team
- Monitor ticket queues, prioritize responses, and assist with complex troubleshooting or escalations
- Conduct regular check-ins and performance reviews with NOC analysts and operators
- Approve PTO requests, manage staffing schedules, and coordinate coverage
- Analyze network performance dashboards, identify trends, and collaborate with engineering teams on ongoing issues and planned changes
- Maintain accurate documentation and prepare operational reports
- Ensure smooth handoffs between shifts and reinforce operational discipline, communication, and accountability
- 3–5 years of experience in a NOC, IT operations, or technical support role
- Strong technical troubleshooting skills including TCP/IP networking fundamentals, routing, and switching
- Experience with network monitoring tools and ticketing systems
- Excellent organizational and communication skills
- Ability to stay calm and effective during high-pressure incidents
- Interest in developing leadership and supervisory skills
- Certifications such as CCNA, Network+ or equivalent
- Experience with automation tools or network security fundamentals
- Previous experience in a 24/7 operational environment
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
- Proven experience supervising or leading technical teams in fast-paced settings
- This position requires working non-standard hours, including overnight shifts and weekends, to support 24/7 operations
- Ability to handle high-pressure situations with professionalism and calmness
Estimated Min Rate: $70000.00
Estimated Max Rate: $90000.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
