- Hybrid onsite in NYC
- 6 month contract
- $25/hr on W2
*candidates must be able to work directly on a W2 without sponorship. No C2C!
Our company is seeking a Coordinator, Solutions to join our dynamic Enterprise team. In this role, you will work closely with various businesses across Sony Music supporting them and their artists and labels within the Orchard systems, overseeing key elements of the client experience, and synthesizing interactions across departments. You will be responsible for providing a centralized, solutions-based voice in support of these businesses as they work within The Orchard ecosystem and will supervise the comprehensive client onboarding process, focusing on a positive first experience and ongoing operational questions and concerns. This is a highly responsible role that requires proactive problem-solving skills, a keen eye for detail, and a love for all types of music.
What You’ll Do:
- Serve as a representative of Orchard’s administrative teams (including legal, finance, and operations) to both Sony Music business units and their artists and labels, addressing issues, gathering feedback, and advocating for Sony Music business unit needs within the organization.
- Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures.
- Assist in the training and continued education of Sony Music team members working within the Orchard systems, across all applications.
- Advise on client product logistics and operations and manage complex digital release set-ups in accordance with client and campaign specified needs (timed releases, carveouts, tiered releases, etc).
- Focus on clear, solution-based responses to internal and external queries regarding client questions.
- Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers.
- Ability to handle high volume inbound needs from clients and ensure they are being addressed in a timely manner.
Who You Are:
- Patient and empathetic.
- Effective communicator on phone, email, and in person.
- Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter.
- Multi-tasker with supreme attention to detail, follow-through and effective prioritization.
- Spanish language skills preferred, but not required.
Estimated Min Rate: $22.00
Estimated Max Rate: $25.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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