Location: Bethlehem, PA
Schedule: Hybrid
Responsibilities:
• Provide HR support for complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes
• Identify process improvement opportunities, trends, develop and enhance internal standard operating procedures
• Provide valuable and thoughtful resolutions, independently manage work within established timeframes with a high degree of care, accuracy, and quality
• Answer calls with a smile in your voice while showing empathy where appropriate.
• Be an active participant in the modernization of HR Service Delivery technology, including AI.
• Cross-train on VISA and Immigration work.
• Participate in (and sometimes facilitate) ongoing training.
• Perform complex HR administrative support work in the realm of Workday, Benefits, Talent Management, Talent Acquisition, and Colleague Relations.
• Collaborate and serve as a point of contact for the HR Centers of Excellence (COEs) and MyHR stakeholders for all new and existing work requests to drive successful execution of new and existing offerings.
• Research and resolve complex colleagues’ questions, including Workday issues and transactions.
• Develop internal documentation/reports to ensure customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence.
• Partner with leadership to ensure maintenance and upgrading of the case management system, including KB.
• Participate in the testing of system updates and enhancements.
You have:
• High School Diploma/GED required
• One or more years of Contact Center and/or relevant experience is required; two years is preferred
• Requires a minimum of two years and up to four years of Human Resources experience
• Consistently demonstrated high-quality quality assurance (QA), service level agreement (SLA), and customer satisfaction (CSAT) delivery and feedback. (required)
• Built credibility with associates and are a valued partner to the Audit team and Team Leads
• Experience and comfort navigating Workday; Workday Reporting is preferred.
• Functional skills and leadership behaviors aligned to client company HR Capability Model
•The ability to fact-find for a complete understanding of colleague concerns, identify colleague’s issue and make high-judgement decisions
Estimated Min Rate: $20.00
Estimated Max Rate: $23.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
