Direct Hire
Addison, TX (Hybrid)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer questions via telephone and email for customers requesting assistance with support
Deliver On-Line training to customers via phone/internet
Proactively identify, monitor, and follow up with users having difficulty with the applications
Document issues and resolutions, and record all activity and communications regarding issues
Follow up with Clients to keep them informed of the status of resolved and unresolved issues
Document issues and resolutions, and record all activity and communications regarding issues
Adhere to internal policies and procedures and recommend improvements, when needed, to provide consistent and exemplary customer service
Manage time appropriately to handle multiple open calls, call backs from escalation partners and follow-up with Clients in a thorough and timely manner
Communicating openly, honestly and constructively
Treat all employees and Clients with dignity, respect and courtesy
Take responsibility to resolve concerns and issues with the team, other departments, and with Clients
Work closely with and coordinate with departments including Application Support, Implementation, Training, Sales and Accounting to ensure the timely processing, activation, and invoicing of customers.
Continuously drive companies value propositions, product benefits, goals and objectives into prospective customers through customer communication.
Able to maintain schedule as provided by management
DESIRABLE EDUCATION, EXPERIENCE AND SKILLS
Associate Degree
Experience with ERP software support
Strong problem resolution skills
Prior applicable experience in a software support environment while rapidly learning new technologies is preferred
Knowledge of Microsoft Office Suite, Windows 1011 preferred.
Excellent presentation and communication skills (verbal and written)
Must be goal oriented and work independently but also work well in a team environment
Must be highly organized with ability to prioritize tasks and manage time accordingly
Must have excellent phone manner and presence
Ability to work as part of a team, yet be a self-starter
Strong communication, reasoning, and logic skills
Estimated Min Rate: $54250.00
Estimated Max Rate: $77500.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
