Contract to hire
Irving, TX (Onsite)
Seeking a Desktop Support Technician to support and maintain all aspects of the Service Center's systems and employees. This will include but not be limited to face-to-face interaction with users, hardware and software tasks, onsite end-user support, and configuration support of Windows operating systems. The successful candidate will display excellent customer service skills and quick decision making to identify and resolve technical inquiries as well as perform various technical and support tasks as assigned.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree or equivalent
- 2+ years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environment
- Possess a passion for providing excellent customer service
- Knowledge of installing, configuring, monitoring and troubleshooting Windows and Apple computers.
- Experience supporting Microsoft Office products including O365/Active Directory.
- Active Directory administration experience.
- Working knowledge of anti-virus, anti-spam applications.
- Experience working with Help Desk ticketing systems.
- Installation and support of video conferencing (AV) equipment.
- Eagerness and ability to learn other hardware and software as they become pertinent to the business needs.
- Proven troubleshooting skills.
- Management and support of VPN access accounts.
- Basic understanding of networking.
- Extensive knowledge of computer applications and conceptually, how they work.
- Organizational skills sufficient to ensure all calls are logged and follow-up is complete.
- Ability to answer telephones and provide courteous, prompt and efficient customer service.
- Ability to organize multiple tasks and prioritize them to meet specific deadlines.
- Confidence to interact with a wide range of people from clerical staff, network specialists, developers, senior management, and vendors
- Physical qualifications required to perform the job function include the ability to lift 20 lbs. as well as to sit for long periods of time.
- Proficiency to read, write and communicate orally the English language, especially IT technical terms and concepts.
- Advanced math skills including: addition, subtraction, multiplication, division, percentages, ratios, discounts/multipliers and probabilities.
- Ability to use Microsoft Word, Excel and Outlook.
- Competence to set up and operate a personal computer, printers and external computer peripherals.
Estimated Min Rate: $30.00
Estimated Max Rate: $32.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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