Fort Mill, SC (Hybrid – 3 days onsite, 2 days remote)
6+ month contract
Key Responsibilities
Phone Support Representatives (5 openings)
- Serve as the first point of contact for inbound inquiries related to compensation, payments, and account updates
- Accurately intake and document customer inquiries
- Provide professional, courteous, and efficient customer service
- Navigate multiple systems while handling live calls
- Escalate or route cases to the appropriate internal teams when necessary
Case Analysts (3 openings)
- Receive and manage cases escalated from the Phone Support team
- Conduct research and analysis to resolve client inquiries
- Determine whether cases should be handled internally or routed to appropriate partners
- Own cases through to resolution and ensure timely completion
- Occasionally support phone queues as needed
Required Skills & Qualifications
For All Candidates
- Strong communication and interpersonal (soft) skills
- Ability to work in a fast-paced, multitasking environment
- Customer-focused mindset with professionalism and adaptability
- Basic computer proficiency and ability to navigate multiple systems
- Strong phone presence and call-handling skills
- Ability to de-escalate situations when needed
- Comfortable managing high call volumes
- Multitasking between systems while on calls
- Strong critical thinking and problem-solving skills
- Experience handling escalations or complex cases preferred
- Proficiency in Microsoft Excel (including Pivot Tables) required
- Ability to analyze information and make sound decisions regarding case routing
- Background in financial services or related industry
- Experience with systems such as:
- Microsoft Dynamics (case management)
- NICE (phone system)
- Oracle (commissions/financial data)
Estimated Min Rate: $20.00
Estimated Max Rate: $22.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
