- Pay Rate: $25-30/hr
- ONSITE
- Place orders in SAP to support Technical Support replacements and troubleshooting activities, ensuring timely shipment to customers and field staff.
- Manage the return of instruments and products using SAP and other systems. Approximately once per month, you will support on-site customers by coordinating lunches and travel arrangements.
- Handles a variety of administrative responsibilities, including reviewing and routing letters for approval and managing office supplies and related orders.
The Technical Support and Training Center in Parsippany, New Jersey supports on-site customer training for Immunohematology platforms. This location also provides Technical Support phone coverage, maintains Product Support and Training laboratories, and hosts internal training sessions. Our team works collaboratively to support all of these functions at the Parsippany site. - Deliver excellent customer service to internal and external customers during training sessions
- Provide high-quality support to internal customers placing orders through official systems or requesting items available at the New Jersey office
- Guide internal customers through the proper routing of official correspondence
- Provide on-site support for office operations, including ordering and maintaining office supplies, receiving shipments, and general administrative tasks
- Contribute to process improvement initiatives focused on enhancing workflow, efficiency, and documentation
- Document messages from customers for Technical Support in times of low staffing, using Microsoft Dynamic 365 and SalesForce.com.
- 3+ years of customer service experience with strong verbal and written communication skills preferred
- 3+ years of experience with SAP required
- Excellent time management skills
- Proficiency in Microsoft applications, including Outlook, Word, and Excel
- Experience with Salesforce.com, DocuSign, Power Automate, and Teams Agents is a plus
- This is a unique opportunity to support our client; one of the world's largest biotechnology companies. Medical benefits and 401K are available.
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Recruiter: Lisa Hughes
Estimated Min Rate: $25.00
Estimated Max Rate: $30.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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