Job Responsibilities:

- Provides a centralized, leveraged support desk for Microsoft Lync end-user services and infrastructure.
- The helpdesk consists of Level 1 support technicians providing 24 x 7 coverage.
- The Level 1 helpdesk provides the single point of contact, end user support and operator / moderator assistance center.
- Candidate applies basic knowledge of the job skills, company policies and procedures to complete a variety of assignments / tasks in support of audio / web/video conferencing services.
- He/she will work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
- Allocates own time efficiently and receives general instructions on all work.

Job Qualifications:

- Experience with Windows XP, Windows 7, Outlook 2003 - 2010 is required.
- Incumbent must have a good understanding of the general / technical aspects of the job.
- Lync Server 2010 experience and/or knowledge considered a plus.

Discover all that's possible with Yoh. Apply now.

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH; J2W: GOV

Tax Term: CON_W2

J2WVETJOB

Ref: 1020451

YFS/Aviation: IT & Telecom

Possession of or the ability to obtain a Secret Security Clearance is required as a condition for employment.

Job Responsibilities:

- Provide desk side support for the users on their Microsoft Operating Systems at Camp Lejeune, NC.
- Applicants should possess good customer skills and knowledge of computer troubleshooting processes as they relate to Connectivity Support, Software program operations and device hardware issues.
- Working knowledge of basic Microsoft Office functions, operations, and steps is a plus.
- Applicants should be familiar with Personnel Identifiable Information and the protection of data.
- A familiarity with Military protocol is preferred but not an absolute requirement.
- This position provides End User Services in direct desk side support to the customer trouble shooting and repairing computers and peripheral devices

Job Qualifications:

- This position requires some overtime and local POV access for completing services in support of customers within the Camp Lejeune geographical area.
- Must be able to work an 8 hour day between the hours of 6 a.m. and 6 p.m. five days a week. Some over time may be required
- Must have prior work experience in a desk side support role
- Must have knowledge of the Microsoft computing environment, HP and Dell computing equipment
- Strong verbal and written communication skills
- Experience working with an online ticket management system
- Experience working directly with customers to resolve desktop computing, peripheral, connectivity issues and/or installing additional computing services
- Must have Security + certification

Discover all that's possible with Yoh. Apply now.

Recruiter: Jeff Windham

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

J2WVETJOB

Ref: 1020288

YFS/Aviation: IT & Telecom

Possession of or the ability to obtain a Secret Security Clearance is required as a condition for employment.

Job Responsibilities:

- The Customer Service Desk Representative will perform all or some of the following Job description:
- Provide hardware and software support for the Company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Troubleshoot network connectivity issues on desktop workstations and laptops
- Perform minimal system administration services to include blackberry users, LAN/WAN, active directory, and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support
- Provide excellent customer service.

Job Qualifications:

- MUST have Security + Certification
- Must have experience supporting Windows XP/7, Active Directory and Exchange
- Proficient working with Windows 7

Discover all that's possible with Yoh. Apply now.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading HR Solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

J2WVETJOB

Ref: 1021137

YFS/Aviation: IT & Telecom

Job Overview:

Provides desktop, basic application, and telecom support at Client's locations including the resolution of tickets (incidents and requests) generated by the Service Desk ticketing system. This position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to employees and customers. Performs daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks - especially LAN, PCs, Servers, Telephony, and related systems.

Job Responsibilities:

- Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
- Provides site infrastructure support at sites and, at smaller sites, may be the main point of contact for site infrastructure support.
- Participates in IT initiatives.
- Participates on projects as directed by IT Site Infrastructure Support (SIS).
- Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites.
- Gathers information needed to support IT business metrics.

Job Qualifications:

- Experience: three to five (3 - 5) years.
- Education: Bachelor's degree is preferred.
- Experience with Microsoft Office Suite, Microsoft Operating Systems, familiarity with manufacturing applications where applicable, networking, and basic telephony.
- ITIL, MCSA, or comparable certification desirable.
- Fundamental knowledge of project management processes and methodology.

Discover all that's possible with Yoh. Apply now.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH; J2W: TELECOM

Tax Term: CON_W2

Ref: 1020135

SFSF: ENG

Job Responsibilities:

- Fielding emails and calls coming from the Siterra user pool.
- Work within the web based tool in the administration section of Siterra to set up new users, remove users that roll off the program, ensure the permissions are set as appropriate to the role they perform and the level they have been approved for.
- Communication of permissions and account and password information back to new users.

Job Qualifications:

- Excellent oral and written skills with the ability to communicate technical information to all audiences.
- Must work with a sense of urgency and be able to multi-task.
- Excellent customer service skills.
- Ability to write SQL queries and extract data from Oracle.
- Strong knowledge of Microsoft Office (especially Microsoft Excel and Microsoft Access).

Preferred Job Skills / Experience / Knowledge:

- Knowledge of MicroStrategy is a plus.

Discover all that's possible with Yoh. Apply now.

Recruiter: Tomika White

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading HR Solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: ENG

MONJOB

Ref: 1021142

Branch: IT & Telecom

Job Responsibilities:

- Partner with business stakeholders to ensure Sourcing agreements define and meet the needs of the business
- Ensure sourcing process integrity and compliance. Own complete Vendor cycle including {RFI/RFP, Contract (MSA, SOW), A/P, Vendor Quality, Issue resolution} for assigned activities. Interface with appropriate functional, finance, compliance, and legal subject matter experts in the negotiation and execution of contracts
- Properly process and assist with elaboration of Supplier Engagement workflow or equivalent ensuring risks are properly identified & mitigated
- Solicit and evaluate proposals utilizing appropriate negotiation, cost and price analysis techniques to affect selection that ensures highest quality at lowest cost
- Understand and clearly communicate at what stage (RFI, RFP, SOW, Req/PO) is for a particular engagement
- Ensure proper elaboration, preparation of contractual provisions RFIs, RFPs, SOWs
- Facilitate and set-up RFI and RFP supplier discussions - Contract administration ... Ensure proper storage of RFIs, RFPs, MSAs, SOWs, etc in accordance with policy
- Assist in implementation of Supplier Risk Management program
- Team with internal Helpdesk to expedite resolution of issues (related to creation of POs, payment, etc)
- Ensure Supplier master records are up to date
- Implement and communicate effective communication & reporting to drive appropriate rationalization of contractor usage. Drive appropriate usage of leased vs. purchase service workers.

Job Qualifications:

- Bachelor's Degree
- Five (5) plus years of relevant experience in sourcing
- Contract elaboration (professional services, IT (hardware/software), etc - Complex negotiations - Vendor contract management experience - Sourcing program enablement in a regulated environment
- Project management skills
- Advanced Excel skills
- Oracle Purchasing & Contracts database

Discover all that's possible with Yoh. Apply now.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading HR Solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: PROF

MONJOB

Ref: 1021356

SFSF: PROF

Key skills: Infor Distribution SX.e,/ Infor 10x, ERP, WMS.

Job Responsibilities:

- Responsible to deliver support to end users ensuring the efficient and effective use of software and other eTechnologies. This includes the efficient operation of the company's business systems, applications, all related equipment and software through best practices management and documentation.
- Identify and ensure proficiency with all software applications used and supported by the organization.
- Responsible for implementation and maintenance of Disaster Recovery Plan/Test for ERP and associated critical business applications including backups.
- Independently execute enterprise application system administration via a structured, documented and planned approach.
- Create and deploy feedback mechanisms for end users, including all associated documentation.
- Field incoming problem tickets from end users to resolve application and software issues, documenting appropriately within helpdesk system.
- Apply diagnostic utilities to aid in troubleshooting and perform hands-on "fixes" at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications and ensuring preventive maintenance.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved within expected SLA timeframes when applicable.

Job Qualifications:

- Bachelor's degree or higher in the field of computer science, information systems, and/or five (5) years equivalent related enterprise and desktop application work experience.
- Infor Distribution SX.e experience.
- Infor ERP/ WMS and Microsoft Office certifications preferred.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Experience with building and maintaining databases for query and problem tracking with a demonstrated knowledge of SQL languages and techniques.
- Must maintain advanced knowledge of trends in technology relating to software application development and delivery concepts, as well as technical application issues; Privacy practices and laws.
- Ability to independently develop and interpret technical documentation for training and end user procedures.
- Excellent communication, presentation and interpersonal skills with a focus on rapport-building, listening, and questioning skills in a team environment.

Discover all that's possible with Yoh. Apply now.

Recruiter: Gomes (Gomathi Bala)

Phone Number: 602 384 2502

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: FULLTIME

Ref: 1020794

Branch: IT & Telecom

Client Overview:

If you agree that the world is changing, and want to be right at the forefront of these changes, we need to talk. Our client uses the latest software, hardware (and gadgets) available to deliver the best possible service for users.

Founded in 2006, our client has been at the forefront of the mobile VoIP market since it launched. They were the first company to conduct a live demo of a mobile VoIP call using two Nokia handsets at DEMO 2007 and the first VoIP application in Apple's App Store when it launched in July 2008. Since then, they have continued to innovate and lead the market.

Job Overview:

This role focuses on the delivery of the Global network services in the UK Market to the company's biggest and best business customers. This individual will work closely with the Customer Care teams globally to ensure that key customers get issues resolved fast in a hands on way. This individual will need the systems capability of a trained service agent combined with a customer-facing skill set. This role reports to the Global Customer Operations director initially.

Job Responsibilities:

- Customer Management


- Engaging regularly with the key Business Customer contacts in the UK market to ensure that their service expectations are being met.
- Onsite visits to meet customers and assist in bulk activation / provisioning as required.
- Managing go-live projects to ensure smooth operational transition to the new product offerings.
- Handling service issues directly and in partnership with the Customer Care team.
- Updating customers that are experiencing service issues.


- Issue Management:


- Use of the CRM and Customer Care tools to diagnose, resolve and escalate issues.
- Monitor and track progress of current issues keeping customers informed and in sync with your fellow support teams.
- Attend Operational review meetings to progress key issues.
- Liaise with Network, BSS, Operations and fellow Care teams to agree resolution timeframes.


- Change Management


- Work with Customer Care Management Team to identify where system, process and resource improvements can be made to improve service levels.


- Reporting


- Scheduled and ad-hoc reporting to Line Managers (functional and dotted line).


- Team Growth


- Assist with team growth as the customer base grows throughout the UK.

Job Qualifications:

- Previous Experience in


- Service Delivery and Customer Care roles.
- The Telecoms sector.
- Mobile Device Support.


- Tools


- CRM and helpdesk systems knowledge and experience.
- Database querying and reporting skills (knowledge the following tools/technologies would be a bonus: SQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi.
- Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
- Knowledge of supporting and resolving Telecoms issues.


- Communication


- Excellent communicator with a professional telephone manner and call management skills.
- Excellent written and verbal communication skills.
- Excellent customer relationship management skills.
- The ability to understand jargon and translate it into understandable language.
- Strong attention to detail in order to identify and document issues accurately.


- Management


- Team player with good organization and time management skills.
- Advanced reporting skills - knowledge of Excel, Word, PowerPoint and Visio.
- Strong document creation skills to tailor service documents to the local market.

Discover all that's possible with Yoh. Apply now.

Recruiter: Shiloh Hockman

Phone Number: 408-343-4142

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: TELECOM; J2W: INFOTECH

Tax Term: FULLTIME

Ref: 1013570

SFSF: INFOTECH